Job Summary:

Under general supervision, uses knowledge and skills obtained through education, training and/or experience to manage the day-to-day administration of employee benefit plans company-wide.  Assists HR Coordinator in determining procedures to perform a variety of departmental tasks.  Resolves most issues independently, with elevated matters being referred to the HR Coordinator.  Frequent contact with internal customers, insurance carriers, retirement company and/or third party administrators is required.

Essential Duties and Responsibilities:

Handles entering all employee and pay changes Handles administration of employee benefits programs including retirement medical, dental, life insurance, disability insurance and others. Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or e-mail, with hospitals, physicians, insurance companies, employees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees. Handles termination of employee benefits Balance and complete monthly insurance billing for payment Assists in maintenance of records. Assists in maintenance of enrollment, application, and claims inquiries for all benefit plans. Possesses a superior technical knowledge of the workings of group insurance plans – plan documents, summary plan descriptions and other insurance mechanisms.  Train in payroll areas as a backup for HR Coordinator. Conducts employee pre-employment and arranges for enrollment of employees in optional benefit plans. Revises and reissues all communications material on benefits.  Advises and counsels management and employees on existing benefits. Assist HR Coordinator with preparing and executing, with legal consultation, benefit documentation such as original and amended plan texts, benefit agreements and insurance policies. Instructs insurance carriers, trustees, and other administrative agencies outside the company to effect changes in benefit program. Ensures prompt and accurate compliance. Serves as a regular contact for staff, internal customers, insurance vendors and/or third party administrators. Maintains currency in Benefits and Human Resources legislation. Performs other duties and responsibilities as assigned.

 

Knowledge, Skills, and Abilities:

Knowledge of:

Group insurance and risk management principles and strategies. Principles, practices and procedures of benefits administration. Various retirement plan approaches including 403b and nonqualified plans. Microsoft Office, Excel, and HR software

Skill in:

Maintaining records and preparing reports, documents, and insurance. Designing insurance related materials for internal and external customers. Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases.

Ability to:

Quickly learn company’s working structure, culture, policies and strategies. Partner with other functional areas to accomplish objectives. Read, interpret, analyze and apply information Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Communicate effectively, both orally and in writing at all levels of the organization. Work independently as well as collaboratively within a team environment Articulate reasoning behind actions to Payroll & Benefits Manager and other management personnel. Provide a high level of customer service and drive customer service orientation to staff. Maintain the strictest confidentiality. Establish and maintain effective working relationships across the organization.

 

Educational/Previous Experience Recommendations:

1. A bachelor's degree OR

2. five years of experience in Benefits Administration Management  OR

Any equivalent combination of experience, education and/or training approved by management.

 

Working Conditions:

Hours:   Core business hours

Travel Required:  Less than 10%

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Additional Information