As a Personnel Security Assistant, you will successfully complete training to provide personnel security support and resolution of issues of low and medium complexity in a collaborative team office environment. In this role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. You will provide exceptional customer assistance and information to officials within the stakeholder base requiring personnel security services. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon security industry.Security Clearance: Top Secret EligibilityResponsibilities: + Assist the Government operating a responsive, courteous, and professional knowledge center to address inquiries from the customer base regarding case status, program information, and policies and procedures, e-QIP functional questions, and requests or questions from security professionals + Provide accurate and complete data concerning Personnel Security for Industry Knowledge Center Support Report of activities and performance, summarizing the workload statistic and areas to review + Review investigation request submissions for completeness, reciprocity, and risk and submit investigations requests to the relevant system as directed by the government lead, documenting, and coordinating information as directed + Receive and review Classified Information Non-Disclosure Agreements (SF-312) for completeness; process acceptable into designated database or send rejected messages to Security Officers + Review, process and respond to CSRs for issue resolution, correcting Personal Identification Data (PID) + Receive and process notifications and notices and information received from Facility Security Officers regarding subject availability for CONUS interviews + Receive and process the e-QIPs as received by government personnel for individuals whose security clearance was Denied or Revoked + Receive and review records of interim eligibility/access BIs exceeding federal investigative standards (FIS) periodicity requirements; document activities and update systems as required + Draft and forward summary sheets to VRO government personnel and distribute reports and related correspondence to other government personnel as required + Collect and enter data relevant to assigned tasks via spreadsheets and/or databases to support production tracking + Maintain National Security Databases/Classified Databases to meet program requirements + Ensure cases are complete and accurate, and contain all information and documentation necessary to facilitate an adjudicative determination + Review and process requests for action; process reciprocity, obtaining clearance verification from other Government agencies, and updating subject case files + Assist in the development and preparation of a variety of files, correspondence, and other documentation + Perform as Suite, Security, and/or Safety Representative for assigned suite location; liaise with facilities, security, and logics for supplies, key control and suite access, safety, and security drills, and disseminate necessary information + Provide Mailroom processing support (Unclassified and Classified); collect and process case documentation; record daily statistics regarding all incoming mail; log and track daily statistics regarding all outgoing mail + Perform additional related duties as assigned to support the agency and mission Minimum Requirements: + High School Diploma or equivalent plus two years of relevant experience (or associate degree plus one year; or Bachelor's/Master's degree), preferably in a fast-paced customer service-oriented position + Consistent attendance, punctuality, and adherence to assigned work schedule is required, including the daily ability to arrive at the designated work location and ready to begin work immediately at the start of the assigned work schedule + Demonstrated skills and experience providing accurate responses to customer inquiries without escalation while taking ownership in providing credible responses and assistance without deferment to functional area or external parties + Demonstrated strong written, verbal, and interpersonal communication skills with the ability to establish and maintain productive working relationships and provide consistent, high quality customer service + Ability to exercise sound judgement and discretion in performance of duties as team member or single point of contact + Demonstrated detail orientation, organizational skills, and time management skills to ensure effective and efficient case management + Demonstrated commitment to teamwork and a positive work environment + Demonstrated understanding of and ability to adhere to security and privacy regulations, document control, and shredding and waste management protocols in performance of all duties + Working experience Microsoft Office Suite (Outlook, Word, Excel) and standard office equipment; SharePoint experience desired + Willingness and ability to learn and apply knowledge of new computer systems and software programs + Ability to successfully train on and apply working knowledge of the Defense Information System for Security (DISS) Joint Verification System (JVS) and Case Adjudication Tracking System(CATS), Electronic Questionnaire for Investigations Processing (e-QIP), Defense Central Index of Investigations (DCII), Defense Employee Interactive Data System (DEIDS), Office of Personnel Management (OPM), Suitability/Security Investigations Index (SII), and Personnel Investigations Processing System (PIPS) personnel security applications/systems Preferred Qualifications: + Prior work experience in industrial or personnel security related environment About Xcelerate Solutions:Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers! Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.