SUMMARY OF JOB PURPOSE AND FUNCTION: The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets. ESSENTIAL RESPONSIBILITIES AND TASKS : *Live and exemplify the Five Principles of Mars, Inc. within self and team. *Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. *Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. * Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. * Hold or restrain pets during examination, treatment, or inoculation. * Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. * Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). * Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. * Clean the surgical suite and instruments. * Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols * Other job duties as assigned. ** Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.** CAPABILITIES AND EXPERIENCE (CAN DO)  Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.  Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.  Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.  Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.  Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.  Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.  Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.  Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO)  Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.  Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.  Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.  Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.  Independence – Able and willing to perform tasks and duties without supervision.  Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.