Location: Purcellville, Virginia
Job Type: Full-Time
About Us:
Blue Ridge Pet Resort is a premier pet resort dedicated to providing top-quality care, comfort, and enrichment for pets while their owners are away. We pride ourselves on creating a safe, fun, and nurturing environment where pets receive personalized attention and exceptional service.
Job Overview:
We are seeking a passionate, organized, and experienced Pet Resort Manager to lead our team and ensure the highest standards of care for our guests. The ideal candidate will have a strong background in animal care, team leadership, and customer service, with a commitment to maintaining a welcoming and well-run facility.
Key Responsibilities:
Oversee daily operations of the pet resort, ensuring a safe, clean, and friendly environment for pets and clients.
Manage and lead a team of pet care associates, groomers, and front desk staff, including hiring, training, and scheduling.
Ensure all pets receive proper care, including feeding, exercise, medication administration, and enrichment activities.
Provide exceptional customer service, addressing client questions, concerns, and special requests with professionalism and empathy.
Maintain accurate records of pet care, reservations, and client information.
Monitor and maintain cleanliness and safety standards throughout the facility.
Develop and implement policies and procedures to improve efficiency and quality of care.
Collaborate with veterinary partners, suppliers, and other external contacts as needed.
Handle emergency situations with calmness and competence.
Promote the resort’s services through marketing and community outreach efforts.
Qualifications:
High school diploma or equivalent (Bachelor’s degree preferred).
3+ years of experience in pet care, veterinary services, or animal boarding, with at least 1 year in a managerial role.
Strong leadership, organizational, and communication skills.
Deep understanding of animal behavior, health, and safety.
Ability to manage multiple priorities and adapt to changing situations.
Proficiency with computer systems and booking software.
A genuine love for animals and commitment to their well-being.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee discounts on pet care services.
Opportunities for professional development and growth.