Customer Service Assistant Job Description
Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to serve as the face of H-E-B to all your customers?
HEAD FOR BUSINESS... recognition of what needs to be done before you're told?
PASSION FOR RESULTS... a desire to help get the job done, whatever it takes?
We are looking for:
- willingness to stay attentive to customers' needs
- ability to work in a fast-paced environment
What is the work?
Customer Service:
- Assists in unloading merchandise from baskets
- Packages groceries; assists customers in transporting / unloading groceries to their vehicles
- Assists customers in locating merchandise
Stocking / Sanitation:
- Gathers baskets and picks up trash inside and outside Store
- Maintains and stocks bag areas
- Returns products to proper locations
- Stocks and stages bags; stocks check stand supplies
- Distributes Buddy bucks to registers, replaces anti-fatigue mats
- Does Carts & Parts basket relocation and power-washing basket relocation for department setup
- Performs red basket fill up / retrieval
- Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety
What is your background?
- Completion of Company Orientation and Basics of Safety training (upon hire)
Do you have what it takes to be a fit as a Customer Service Assistant at H-E-B?
- Ability to work in a fast-paced environment
- Ability to work with customers and stay attentive to their needs
- Ability to maintain a high level of productivity and efficiency standards
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
01-2019
Checker Job Description
Do you enjoy chatting with different Customers every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As an H-E-B Checker, you'll get to know our Customers, and treat them to excellent service and community spirit. As a reward for your efforts, we offer lots of opportunities, great pay, flexible hours, fantastic benefits, and the training and education you need to learn, grow, and move your career forward.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... strong customer service skills and a desire to serve?
PASSION FOR RESULTS... willingness to go above and beyond to help your Customers and your work Team?
We are looking for:
- an ability to work in a fast-paced environment while keeping focused on the Customer
- dependability and attention to detail
What is the work?
Customer Service:
- Provides superior customer service; looks for ways to go above and beyond what our Customers expect
- Answers product-related questions for customers, and offers additional or alternative products and services
Cash-Handling:
- Processes customer transactions of goods and services
- Collects cash, check, or charge payment from customer and makes change for cash transactions
- Uses electronic scanner to record prices
- Weighs items, bags merchandise, and redeems food stamps and promotional coupons
- Monitors and manages potential front-end shrink
- Performs Customer Service Assistant duties frequently
What is your background?
- Experience working in a fast-paced environment
- Experience in customer service
Do you have what it takes to be a fit as an H-E-B Checker?
- Courteous, energetic, and helpful attitude
- Precision in scanning and keying; attention to detail
- Ability to get along with others
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly* stand, reach at waist, perform fine motor movements
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch
- Occasionally be exposed to cold, hot, loud noise, and wet conditions
- Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs
- Successfully complete Checker training and Alcohol Seller's training
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
09-2018
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