Position Summary:
This role is responsible for scheduling ancillary tests ordered by clinical staff, conducting patient interviews, and managing phone communications. Key tasks include collecting and verifying patient information, ensuring accurate data entry in scheduling systems, and coordinating necessary records to support patient care. The position serves as a primary phone contact for patients and care teams, delivering quality service while upholding Parkview Health's Standards of Behavior.

Qualifications:

Education: High school diploma or GED equivalent required. Experience: Minimum of 2 years of experience in a healthcare setting. Technical Skills: Proficiency with Windows-based PC systems and standard office equipment, including multi-line phones, calculators, and photocopiers. Basic internet knowledge required. Communication Skills: Excellent verbal and written communication skills. Professional telephone etiquette is essential. Organizational Skills: Exceptional organizational, time management, listening, and problem-solving skills. Must be flexible and creative when implementing solutions. Adaptability: Ability to manage multiple tasks simultaneously with attention to detail. Must perform effectively in a fast-paced, constantly changing, and stressful environment. Preferred Skills: Knowledge of medical terminology is preferred.