Pharmacist -Enterprise Triage -Frisco, TX
Walgreens
Job Summary
Responsible for performing clinical and professional pharmaceutical work in the review, processing, transferring and dispensing of prescribed medications, drugs, and supplies needed for patient care, with a focus on getting patients triaged to the right channel of service within the enterprise. Responsible for receiving and making phone calls related to patient care and prescription processing, addresses escalated issues and outcomes of issues related to specialty pharmacy.
Job Responsibilities
Performs clinical and professional pharmaceutical work which includes but is not limited to:Coordinates and completes transfers of prescriptions in compliance with all state andfederal regulations.Conducts pharmacist functions for escalated orders post-shipment including but not limited to assessment of medication stability of delayed orders, review and updatedexcursion of data annually, and review of criteria and medications that are part of nonrefrigerated warm weather pack-out.Participates in the coordination of care to meet patient outcomes/goals; assist in resolvingcomplex inquiries and/or complaints escalated by community-based specialty pharmacies.Performs patient counseling in compliance with clinical program protocols and adhere to and counsel patients in compliance with REMS programs; documents any and all interactions with patients and prescribers in the appropriate systems according to protocol; answers questions and provides information to patients on drug interactions, side effects, dosage, administration and storage of prescriptions and supplies.Provides clinical and regulatory oversight and direction to Logistics Team non-clinician team members handling escalated situationsResponsible for providing clinical support for escalated patient issues.Reviews patient demographics and prescriptions to assure appropriate therapy andaccuracy of dose.Updates patient records/charts, medication profiles, care plans, initial patient notes andcontinuing patient progress notes, as needed.Assists in establishing and refining standard operating procedures to meet/exceed service levels;assists in identifying, developing and implementing potential solutions to resolve problems and/orremove barriers that inhibit the department's ability to achieve performance goals.Identifies, develops, implements potential solutions to resolve problems and/or remove barriersthat inhibit the departments ability to achieve performance goals.Follows established procedures concerning security of controlled substances, prescriptions,supplies, and quality assurance, where applicable.May be required to support cross-functional services and high touch connections as necessary.May support initial patient assessments and medication/administration supplies needed foroptimal patient outcomes.Reviews the work completed by Enterprise Triage Coordinators engaged in all areas of theprescription process; provides oversight of duties for work done by Pharmacy Technicians.Other responsibilities as judgment or necessity dictate.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
Responsible for performing clinical and professional pharmaceutical work in the review, processing, transferring and dispensing of prescribed medications, drugs, and supplies needed for patient care, with a focus on getting patients triaged to the right channel of service within the enterprise. Responsible for receiving and making phone calls related to patient care and prescription processing, addresses escalated issues and outcomes of issues related to specialty pharmacy.
Job Responsibilities
Performs clinical and professional pharmaceutical work which includes but is not limited to:Coordinates and completes transfers of prescriptions in compliance with all state andfederal regulations.Conducts pharmacist functions for escalated orders post-shipment including but not limited to assessment of medication stability of delayed orders, review and updatedexcursion of data annually, and review of criteria and medications that are part of nonrefrigerated warm weather pack-out.Participates in the coordination of care to meet patient outcomes/goals; assist in resolvingcomplex inquiries and/or complaints escalated by community-based specialty pharmacies.Performs patient counseling in compliance with clinical program protocols and adhere to and counsel patients in compliance with REMS programs; documents any and all interactions with patients and prescribers in the appropriate systems according to protocol; answers questions and provides information to patients on drug interactions, side effects, dosage, administration and storage of prescriptions and supplies.Provides clinical and regulatory oversight and direction to Logistics Team non-clinician team members handling escalated situationsResponsible for providing clinical support for escalated patient issues.Reviews patient demographics and prescriptions to assure appropriate therapy andaccuracy of dose.Updates patient records/charts, medication profiles, care plans, initial patient notes andcontinuing patient progress notes, as needed.Assists in establishing and refining standard operating procedures to meet/exceed service levels;assists in identifying, developing and implementing potential solutions to resolve problems and/orremove barriers that inhibit the department's ability to achieve performance goals.Identifies, develops, implements potential solutions to resolve problems and/or remove barriersthat inhibit the departments ability to achieve performance goals.Follows established procedures concerning security of controlled substances, prescriptions,supplies, and quality assurance, where applicable.May be required to support cross-functional services and high touch connections as necessary.May support initial patient assessments and medication/administration supplies needed foroptimal patient outcomes.Reviews the work completed by Enterprise Triage Coordinators engaged in all areas of theprescription process; provides oversight of duties for work done by Pharmacy Technicians.Other responsibilities as judgment or necessity dictate.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
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