Clinical Liaison, Specialty Pharmacy Operations

Penn Highlands Specialty Pharmacy, DuBois, PA

SUMMARY

Primary responsibilities are to work in partnership with the health system client and to serve as the Clinical Pharmacist of Specialty Medications. This position will also provide support to the on-site Pharmacy Team by providing a “hands-on” approach in problem-solving situations that arise in the natural course of business with the ultimate goal of providing total quality patient care. You will be challenged by navigating and improving the specialty patient journey, staying up to date with new drug launches, and implementing clinical programs to support providers' teams.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analyzes and captures new prescription resources and works in collaboration with each specialty clinic location’s decision-makers in an effort to grow and expand the business. Expert in the areas of specialty pharmacy including REMS products, oncology, hematology, and rheumatology. Experienced in a specialty pharmacy accredited environment (i.e. URAC/ACHC). Reviewing patient clinical programs and specialty processes to ensure the pharmacy is meeting accreditation requirements. Identifies potential areas of expansion within the clinics and searches for ways to increase efficiency and reduce or eliminate obstacles for the providers. Enrolls specialty patients into the program by assisting with the recruitment of patients to ensure the best possible clinical outcome. Works closely with patients to support them for the life of their therapy to help them achieve the best clinical outcome throughout their therapeutic journey. Coordinates clinical projects, assisting with formulary decisions when necessary, and ensuring billing compliance and revenue capture. Assists in working to prevent and/or resolve drug-related issues, and provides drug information to patients, physicians, nurses, and other healthcare professionals. Ensures the Pharmacy is meeting Omnicell Specialty Pharmacy Services’ standards based on Service Level Agreements with regard to metrics. Builds and maintains positive relationships with internal stakeholders by ensuring appropriate and timely communication between the client and Omnicell Specialty Pharmacy Services. Develops and maintains an escalation protocol on situational-specific matters that encompasses the understanding of when it is appropriate to involve the Regional Director of Pharmacy Operations. Documents, tracks, and follows up on critical action items on a daily basis. Works closely with the Quality Team to ensure maintenance and completion of clinical and operational audits. Ensures consistency and accuracy of clinical and operational documentation within the pharmacy's dispensing and patient management systems. Reacts quickly to a range of issues, varying in complexity, and treats them at the appropriate level, identifying early the constraining factors that are unspoken and unseen. Addresses escalated complaints and resolves issues. Applies good business process techniques and manages execution through key performance metrics and indicators. Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our clients. Performs other duties as assigned.

EDUCATION AND EXPERIENCE

Basic Requirements: 

Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.  Pharmacist license current and in good standing in Pennsylvania.  Successful completion of state pharmacy board examination.  Maintains continuing education requirements.  Covid 19 vaccination 

Preferred Qualifications:

Three to Five years’ experience working within a specialty pharmacy clinical role with an emphasis on clinical program management, patient counseling, provider communication, and managing limited distribution products  Three to Five years’ experience in the practice of pharmacy in a lead role, and one year of experience working with a patient management program. Three years of experience in specialty pharmacy. Strong understanding of specialty accreditation processes and requirements. Strong understanding of the benefits investigation process for specialty products. Experience navigating prior authorizations for specialty medications.

COMPETENCIES

Demonstrates proficiencies in specialty disease state management and interventions, such as: Transplant Hepatitis C HIV Autoimmune Oncology Pain Management Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy. Is familiar with workflow concepts relating to the practice of retail pharmacy. Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations. Detailed understanding of REMS programs relevant to specialty pharmaceutical products. Understands the limited distribution process for specialty pharmaceutical products. Has sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program. Possesses leadership skills and abilities: Time management and organizational skills Professionalism Communication skills, both oral and written Ability to prioritize effectively Ability to delegate effectively Friendly and caring demeanor

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position operates in a healthcare setting and requires frequent standing and walking to storage shelves and filling counters to fill prescriptions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required. This position is moderately active and requires standing and walking for the duration of the shift and lifting up to 25 lbs. This position requires the ability to handle stressful situations in a calm and courteous manner at all times.