Major Responsibilities:

Course Management

Strategically plans calendars of courses and events on an annual basis. Partners with facilitators and Learning Manager and Director to provide diverse learning experiences to meet the needs of our participant populations. Ensures that facilitators are properly scheduled and facilitation duties are equitably distributed.

Coordinates logistics for instructor-led training, including scheduling venues and coordinating internal and external resources for programs and special events.

Administers participant preparation and follow up support (i.e.; pre-class emails, send follow up and prework materials).

Maintains inventory and supplies for programs and classes, solicits quotes and orders additional materials when needed and handles other administrative duties as needed.

Ensures appropriate charge backs are processed for materials deployed at sites or within functional areas.

Learning Management System Administration

Serves as the primary point of contact for the Learning Management System for learning and development course participants.

Maintains the learning management system by building courses, administering rosters, pulling reports, and evaluating courses.

Provides data and reporting to facilitators and stakeholder teams to ensure the quality of the learning provided to leaders and participants.

Creates evaluation summary reports and provides to Learning Consultants and Technologists/stakeholders within the learning team.

Supports stakeholder requests for managing certification and regulatory data.

Coordinates team meetings (i.e.; schedules, agendas, etc.)

Supports special projects within the overall learning function (i.e.; editing learning content, working with Learning Consultants and Learning Technologists Sr.)

Delivers/facilitates/supports learning content where applicable.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate's Degree in Business or related field, or commensurate experience.

Experience Required:

Typically requires 3 years of experience in customer service or an administrative support environment.Healthcare background required.

Knowledge, Skills & Abilities Required:

Demonstrate ability to think critically.Excellent written and verbal communication skills with the ability to communicate with all levels and interact with a diverse client populationExcellent organizational and customer service skills with a strong attention to detail.Ability to work with a diverse team.Ability to prioritize multiple projects/tasks and meet deadlines.Proficiency in the use of Microsoft Office with the ability to create reports, graphs/charts, presentations and spreadsheets linking data, creating formulas and macros.Knowledge of survey creation and implementation.Ability to coordinate administrative aspects of projects, events, and large scale meetings.

Physical Requirements and Working Conditions:

This position requires travel, therefore, will be exposed to weather and road conditions.Operates all equipment necessary to perform the job.Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.