What Pharmacy Customer Service Supervisor contributes to Cardinal Health
Oversees the work of a customer service team of Pharmacy Technicians that assist Pharmacists by entering medical prescriptions and answering phones. Monitors daily activities and manages work schedules to ensure that quality, production and customer service standards are maintained. May hire, train, and evaluate new employees
Shift: Monday through Friday from 8:30 am to 5:00 pm
Responsibilities
Under the direction of the Pharmacy Manager, oversee and coordinates the workflow of the pharmacy customer service department
Ensures adherence to all Board of Pharmacy, CMS and FDA standards
Sets the expectation for Leadership to include extra shifts on supervisors request for scheduled overtime
Assist in scheduling and evaluation of pharmacy technician
Ensure appropriate staffing during call-ins, inclement weather, or periods of increased workload
Assist in interviewing and hiring of pharmacy employees
Ensure all policies and procedures are being followed by pharmacy staff
Maintain effective communication with customers, co-workers and team members
Assist management with preparation and implementation of department policies and procedures
Ensure pharmacy customer service team meets all facility pharmacy mandated time frames and deadlines
Maintain employee files according to HR and regulatory standards
Provide or coordinate any education needed by pharmacy staff
Conduct/participate in regular meetings of pharmacy staff
Assist in preparation and implementation of pharmacy staff competencies
Assist Manager in retrieval of accurate, concise and applicable data to support creation of monthly reports and determine allocation
Supervises a staff of Customer Service Representatives that respond to requests from customers
Manages daily work load to ensure required service volume and quality levels are attained
Trains and coaches staff in standard policies, procedures, and best practices
Identifies opportunities for operational improvements and implements solutions
Monitors staff performance, listens to calls and provides feedback to agents
Collaborate with other departments to provide optimal customer and employee experience
Responsibility for interviewing, hiring and performance appraisals of team
Qualifications
High school degree or equivalent
College experience recommended, Bachelors degree preferred
Minimum 1 year of leadership as a Certified Pharmacy Technician working in a retail, mail order, specialty, or hospital pharmacy environment
National certification preferred
Must be registered in the state of TN
Needs to be comfortable working in a closed-door pharmacy atmosphere.
What is expected of you and others at this level
Applies acquired knowledge and skills to complete standard tasks
Readily learns and applies new information and methods to work in assigned area
Maintains appropriate licenses, training and certifications
Works on routine assignments that require some problem resolution
Works within clearly defined standard operating procedures and/or scientific methods
Adheres to all quality guidelines
Works under moderate degree of supervision
Work typically involves regular review of output by work lead or supervisor
Refers complex unusual problems to supervisor
Anticipated salary range: $66,500 - $94,900
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 05/04/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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