Job Title: Pharmacy Technician - CXJob Description The Customer Experience Technician is responsible for providing a superior customer experience and supporting the best patient care environment. This role involves handling high-volume phone calls, data order entry, and assisting management in executing the company's mission. Responsibilities + Demonstrate a working knowledge of all pharmacy rules and regulations. + Interpret faxes, e-scripts, verbal, and written prescription orders. + Input all information into the LifeFile System. + Charge credit cards for orders. + Answer patient phone calls and provide excellent customer service. + Process refill requests from patients and doctors’ offices. + Call patients about new prescriptions and IVR requests. + Call doctors for refill requests. + Maintain compliance with company and HIPAA patient confidentiality requirements. + Follow all policies and procedures set forth by the company. + Perform other duties as assigned. Essential Skills + Certification as a Pharmacy Technician (CPhT) or Tech Trainee. + Strong knowledge of pharmacy compounding and Good Manufacturing Practices (GMP). + Experience working in a retail pharmacy setting. + PTCB certification is strongly preferred. + Excellent customer service skills and empathy. + Strong communication, listening skills, and attention to detail. + Ability to identify problems and recommend solutions. + Proficiency with Microsoft Office products, data entry, email, and internet. + Good math skills. Additional Skills & Qualifications + Experience with custom medications/formulas specific to patients. + Ability to work effectively in a team environment. + Strong work ethic. Work Environment The work hours are from 9:30 AM to 6:00 PM. The role involves working in a closed-door compounding pharmacy. The environment supports a collaborative and professional team atmosphere. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.