This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of calls - both inbound and outbound. You will manage prescriptions until they move to the fulfillment department. Duties include working in various queues, cross-training, intake start of prescription, inputting data, working the phones, refilling prescriptions, manual resolutions, clarifying prescriptions, and handling transfers from other retail stores. Expect to handle around 50-100 calls per shift if managing the phones, touching all parts of the front-end pharmacy.
Handle a high volume of inbound and outbound callsManage prescriptions from intake to fulfillmentWork in various queues including Welcome Calls, Inbound phone calls, and Offline tasksPerform data entry and manage insurance coverageHandle prescription refills and manual resolutionsClarify prescriptions and handle transfers from other retail storesCollaborate with managers, co-workers, customers, and other business partnersComply with company policies, procedures, and standards of ethics and integrityComplete work assignments and priorities using policies, data, and resourcesEssential Skills:Registered Pharmacy TechnicianCustomer service skills and Strong computer skillsExperience with Microsoft OfficeCertified Pharmacy Technician (CPhT)Specialty and mail-order pharmacy experience
Shift: Monday-Friday 8am-5pm/9am-6pm.
Pay:$20/hour + Benefits
Pay and Benefits
The pay range for this position is $20.00 - $20.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position will be accepting applications until Dec 31, 2024.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.