Job Title: Pharmacy Technician - Call Center Job Description This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of calls - both inbound and outbound. You will manage prescriptions from the beginning stage until they move to the fulfillment department. Duties include working in various queues, cross-training, intake start of prescription, inputting data, working the phones, refilling prescriptions, manual resolutions, clarifying prescriptions, and handling transfers from other retail stores. Expect to handle around 50-100 calls per shift if managing the phones, touching all parts of the front-end pharmacy. Responsibilities + Handle a high volume of inbound and outbound calls + Manage prescriptions from intake to fulfillment + Work in various queues including Welcome Calls, Inbound phone calls, and Offline tasks + Perform data entry and manage insurance coverage + Handle prescription refills and manual resolutions + Clarify prescriptions and handle transfers from other retail stores + Collaborate with managers, co-workers, customers, and other business partners + Comply with company policies, procedures, and standards of ethics and integrity + Complete work assignments and priorities using policies, data, and resources Essential Skills + Registered Pharmacy Technician + Customer service skills + Strong computer skills + Experience with Microsoft Office + Certified Pharmacy Technician (CPhT) + Specialty and mail-order pharmacy experience Additional Skills & Qualifications + Call-center experience is a plus + Willingness to learn + Ability to adapt to changing work demands + Focus on ethical standards and compliance + Problem-solving abilities + Execution and results-oriented mindset Work Environment Professional and quiet call-center environment. Shifts are Monday-Friday from 8am-5pm or 9am-6pm. The pharmacy operates Monday-Saturday from 8am-9pm, with shorter Saturday shifts and no weekend shifts required. Training is 3 weeks long, from 9am-6pm or 8am-5pm, and attendance is mandatory. Contractors receive a 1-hour lunch break, and there is no overtime expected. Some accommodations may be considered after training. Pay and Benefits The pay range for this position is $20.00 - $20.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Orlando,FL. Application Deadline This position will be accepting applications until Dec 27, 2024. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.