We are currently seeking Registered Pharmacy Technicians to join our call center team. The successful candidates will handle a high volume of inbound phone calls and will be responsible for various duties related to the receipt, review, and verification of patients’ prescriptions. The role involves prepping and scanning documents, verifying patient data, and submitting prescription orders into the pharmacy data system. Candidates must verify HIPAA information and maintain confidentiality when speaking to patients and providers. The position requires engaging in active listening with callers, confirming or clarifying information, and diffusing upset patients or providers as needed. You will work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely fashion and coordinate with call center Hub programs as applicable.
ResponsibilitiesHandle a heavy volume of inbound phone calls.Verify HIPAA information and maintain confidentiality.Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely fashion.Coordinate with call center Hub programs as applicable.Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system.Maintain a level of professionalism and document within processing systems based on policies and procedures.Efficiently enter data and information into the pharmacy processing system.Prioritize and organize own work to meet agreed-upon deadlines.Enter prescription orders into the pharmacy processing system in an accurate and efficient manner.Comply with applicable laws, regulations, and policies.Essential SkillsData entryPharmacy technician licenseRegistered Pharmacy Technician (RPHT)Strong computer skills including Microsoft SuitePrescription knowledgeCustomer service skillsExperience in retail pharmacy and call center environmentsDosing and dosage knowledgeAdditional Skills & Qualifications1-2 years of retail pharmacy work experienceExperience with non-commercial pharmacyStrong time management and organizational skillsAdaptability and flexibilityEfficient typing skillsHigh School Diploma or GEDFlorida Board of Pharmacy Registered Pharmacy Technician licenseProficiency in using email programs, instant messaging communications, and all Microsoft Office programsAbility to work efficiently in a high-paced environment with attention to detailAbility to solve routine problems independentlyAbility to multitask and handle multiple requests simultaneouslyAbility to sit, stand, and use computer screens for extended periods of timeDexterity in navigating between multiple computer programsWork Environment
Equipment including a laptop and headset will be provided. The work schedule is Monday to Friday with shifts possibly falling between 8 am and 8 pm EST. The hours of operations are from 7 am to 10 pm and may change based on business needs. The schedule typically includes a closing shift from 11:30 am to 8 pm, with potential weekend shifts (Saturday/Sunday) usually from 6 am to 2 pm. Lunch breaks are typically 30 minutes with two additional 15-minute breaks. The schedule is fixed and will be pre-determined.
Pay and BenefitsThe pay range for this position is $21.00 - $23.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Mary,FL.
Application Deadline
This position will be accepting applications until Jan 13, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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