Job Title: Pharmacy Technician (Call-Center) Job Description We are hiring Registered Pharmacy Technicians for our call-center. The role involves handling a high volume of inbound phone calls and various duties related to the receipt, review, and verification of patients’ prescriptions. Responsibilities include prepping and scanning documents, verifying patient data, and submitting prescription orders into the pharmacy data system. The technician must verify HIPAA information and maintain confidentiality when speaking to patients and providers. Active listening, confirmation, clarification, and diffusing upset patients or providers are crucial. Collaboration with pharmacists and pharmacy teams is essential to meet patient and provider needs in a timely manner. Responsibilities + Handle a high volume of inbound phone calls. + Receive, review, and verify patients’ prescriptions. + Prep and scan documents, verify patient data, and submit prescription orders into the pharmacy data system. + Verify HIPAA information and maintain confidentiality. + Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed. + Work closely with pharmacists and pharmacy teams. + Coordinate with call center Hub program(s) as applicable. + Coordinate the order and enter prescriptions based on their degrees of urgency. + Maintain professionalism and document within processing systems based on policies and procedures. + Efficiently enter data and information into the pharmacy processing system. + Prioritize and organize work to meet agreed-upon deadlines. + Enter prescription orders accurately and efficiently. + Comply with applicable laws, regulations, and policies. Essential Skills + Data entry + Pharmacy technician license + Registered Pharmacy Technician (RPHT) + Strong computer skills + Microsoft Office Suite proficiency + Prescription knowledge + Customer service experience + Retail pharmacy experience + Call center experience + Dosing and dosage knowledge + Reliable Additional Skills & Qualifications + 1-2 years of retail pharmacy work experience + Experience with non-commercial pharmacy + Strong time management and organizational skills + Adaptability and flexibility + Efficient typing skills + High School Diploma or GED + Florida Board of Pharmacy Registered Pharmacy Technician license + Proficiency in using email programs, instant messaging communications, and all Microsoft Office programs + Ability to work in a high-paced environment with attention to detail + Moderate level of knowledge and skills in own function + Ability to solve routine problems independently + Multitasking and handling multiple requests simultaneously + Ability to sit, stand, and use computer screens for extended periods + Dexterity in navigating multiple computer programs Work Environment This position is onsite in Lake Mary, FL. Equipment including a laptop and headset will be provided. Pay and Benefits The pay range for this position is $21.00 - $23.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Longwood,FL. Application Deadline This position will be accepting applications until Jan 21, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.