Job Description
We are hiring Registered Pharmacy Technicians for our call-center. The role involves handling a high volume of inbound phone calls and various duties related to the receipt, review, and verification of patients’ prescriptions. Responsibilities include prepping and scanning documents, verifying patient data, and submitting prescription orders into the pharmacy data system. The technician must verify HIPAA information and maintain confidentiality when speaking to patients and providers. Active listening, confirmation, clarification, and diffusing upset patients or providers are crucial. Collaboration with pharmacists and pharmacy teams is essential to meet patient and provider needs in a timely manner.
ResponsibilitiesHandle a high volume of inbound phone calls.Receive, review, and verify patients’ prescriptions.Prep and scan documents, verify patient data, and submit prescription orders into the pharmacy data system.Verify HIPAA information and maintain confidentiality.Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.Work closely with pharmacists and pharmacy teams.Coordinate with call center Hub program(s) as applicable.Coordinate the order and enter prescriptions based on their degrees of urgency.Maintain professionalism and document within processing systems based on policies and procedures.Efficiently enter data and information into the pharmacy processing system.Prioritize and organize work to meet agreed-upon deadlines.Enter prescription orders accurately and efficiently.Comply with applicable laws, regulations, and policies.Essential SkillsData entryPharmacy technician licenseRegistered Pharmacy Technician (RPHT)Strong computer skillsMicrosoft Office Suite proficiencyPrescription knowledgeCustomer service experienceRetail pharmacy experienceCall center experienceDosing and dosage knowledgeReliableAdditional Skills & Qualifications1-2 years of retail pharmacy work experienceExperience with non-commercial pharmacyStrong time management and organizational skillsAdaptability and flexibilityEfficient typing skillsHigh School Diploma or GEDFlorida Board of Pharmacy Registered Pharmacy Technician licenseProficiency in using email programs, instant messaging communications, and all Microsoft Office programsAbility to work in a high-paced environment with attention to detailModerate level of knowledge and skills in own functionAbility to solve routine problems independentlyMultitasking and handling multiple requests simultaneouslyAbility to sit, stand, and use computer screens for extended periodsDexterity in navigating multiple computer programsWork Environment
This position is onsite in Lake Mary, FL. Equipment including a laptop and headset will be provided.
Pay and BenefitsThe pay range for this position is $21.00 - $23.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Mary,FL.
Application Deadline
This position will be accepting applications until Jan 21, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.