Job Title: Pharmacy TechnicianJob Description We are hiring Registered Pharmacy Technicians for our call-center who will handle a heavy volume of inbound phone calls. The Registered Pharmacy Technician is responsible for various duties related to the receipt, review, and verification of patients’ prescriptions, prepping and scanning documents, verifying patient data, and submitting prescription orders into the pharmacy data system. Additionally, they will verify HIPAA information and maintain confidentiality when speaking to patients and providers. Responsibilities + Engage in active listening with callers, confirming or clarifying information, and diffusing upset patients or providers as needed. + Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are being met in a timely fashion. + Coordinate with call center Hub program(s) as applicable. + Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system. + Maintain a level of professionalism and document within processing systems based on policies and procedures. + Efficiently enter data and information into the pharmacy processing system. + Prioritize and organize work to meet agreed-upon deadlines. + Enter prescription orders into the pharmacy processing system accurately and efficiently. + Comply with applicable laws, regulations, and policies. Essential Skills + Data entry + Pharmacy technician license (RPHT) + Strong computer skills + Microsoft Suite proficiency + Prescription knowledge + Customer service skills + Reliable + Retail pharmacy experience + Call center experience + Dosing and dosage knowledge Additional Skills & Qualifications + 1-2 years of retail pharmacy work experience + Experience with non-commercial pharmacy + Strong time management and organizational skills + Adaptability and flexibility + Efficient typing skills + High School Diploma or GED + Florida Board of Pharmacy Registered Pharmacy Technician license + Proficiency in email programs, instant messaging communications, and Microsoft Office programs + Ability to work in a high-paced environment requiring attention to detail + Ability to navigate multiple computer programs with dexterity + Ability to multitask and handle multiple requests simultaneously + Ability to sit, stand, and use computer screens for extended periods Work Environment This position is onsite in Lake Mary, FL. Equipment, including a laptop and headset, will be provided. The schedule is Monday through Friday with shifts potentially falling between 8am-8pm EST. The hours of operation are from 7am-10pm and may change based on business needs. The typical shift is 11:30am-8pm, with potential weekend shifts from 6am-2pm. Lunch breaks are typically 30 minutes with two additional 15-minute breaks. Breaks are scheduled and not flexible. Benefits include health, dental, vision, 401k, seven paid holidays, and PTO accrued weekly for hourly employees. Salary employees have unlimited time off with approval. Pay and Benefits The pay range for this position is $21.00 - $23.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in LAKE MARY,FL. Application Deadline This position will be accepting applications until Jan 23, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.