Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Description Summary

This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technicians take important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.

Responsibilities include:
• Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
• Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
• Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.
• Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
• Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.
Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics.

Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:
• Preparing and administering vaccines to patients
• Educating patients about vaccines and answering questions to obtain informed consent
• Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documentation per patient
• Monitoring and managing vaccine supplies
• At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccinesHiring RequirementsJob DetailsJob ProfileJob Profile350020 - Pharmacy TechnicianJob Families for Job ProfilesJob Families for Job ProfilesRetail - Pharmacy TechWorker Sub-TypeWorker Sub-TypeRegularWorker TypeWorker TypeColleagueTime TypeTime TypeFull timeCompensation GradeCompensation Grade015Remote TypeRemote TypeOn-SitePrimary LocationPrimary Location02734 - Hook-SupeRx, L.L.C.Primary Job Posting LocationPrimary Job Posting LocationIN - IndianapolisAdditional LocationsAdditional Locations(empty)Additional Job Posting LocationsAdditional Job Posting Locations(empty)Scheduled Weekly HoursScheduled Weekly Hours30Work ShiftWork Shift(empty)Recruiting Start DateRecruiting Start Date01/14/2025Target Hire DateTarget Hire Date01/14/2025Target End DateTarget End Date(empty)Additional InformationUnion Membership from Job ProfileUnion Membership from Job Profile(empty)Allowed Unions from Job ProfileAllowed Unions from Job Profile(empty)Collective Agreement DetailsCollective AgreementCollective Agreement(empty)Job DescriptionJob DescriptionA Brief Overview
This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technicians take important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.

Responsibilities include:
• Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
• Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
• Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.
• Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
• Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.
Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics.

Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:
• Preparing and administering vaccines to patients
• Educating patients about vaccines and answering questions to obtain informed consent
• Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documentation per patient
• Monitoring and managing vaccine supplies
• At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines


What you will doBasic customer service and patient care activities, demonstrating our purpose in all patient, caregiver and physician interactions.
• Bring a customer-centric mindset to all workstations, especially pick-up and drive-thru, providing genuine care and empathy in all interactions to ensure complete customer satisfaction
• Maintain flexibility and consistently prioritize customer needs both in the store, at drive-thru (where applicable), and over the phone
• Ensure phone calls are answered promptly and that patients, caregivers and prescribers calling the pharmacy have their needs met with warmth and efficiency
• Ensure timely completion of outbound patient care calls as directed by pharmacy leadership team and/or workstation assignment and queues
• Engage patients and caregivers at pick-up with applicable service offerings, maintaining integrity and customer service orientation in the delivery of all register prompts, and referring patients/caregivers to Pharmacist for counseling as appropriate
• Use good judgment to escalate challenging customer interactions to a more senior member of the pharmacy team when neededBasic Rx fulfilment activities with proficiency at all appropriate workstations: production, pick-up, drive-thru, and drop-off.
• Perform general tasks related to prescription fulfillment including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions under direct Pharmacy Technician Leader/Pharmacist supervision
• Register operation and delivery of patient service offerings at the register
• Prescription triage for inventory availability and insurance claim processing
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
• Use good judgment to engage Pharmacist where needed for clinical oversight and support; proactively ask for help when neededBasic Rx inventory management activities, following best practices and direction set by pharmacy leadership team.
• Complete cycle counts as directed by queues
• Complete waiting bin inventories and returns-to-stock as directed by pharmacy leadership team
• Pull outdates and complete one-by-one returns as directed by pharmacy leadership team
• Follow inventory management best practices during fulfillment and engage in activities to improve pharmacy inventory excellence as directed by pharmacy leadership teamKeep current on any changes in policies, procedures, and programs in order to be an effective, compliant and fully engaged member of the total store team.
• Complete required skill and compliance training in a timely manner, including maintaining licensure as required by state
• Complete required monthly quizzes and other regular knowledge checks
• Attend all required service huddles and/or action planning meetings
• Regularly review communications via computer, ironman, binders, Purpose Pulse, and/or bulletin board to maintain awareness of pharmacy priorities, action plans, and changes to store processes and procedures
• Provide constructive feedback to peers and leaders and play an active role in making your store a great place to work
For this role you will need Minimum RequirementsOther Certification(s): Requirements vary by stateOther License(s): Requirements vary by stateMust be at least 18 years of ageState-level licensure and national certification requirements vary by stateRegular and reliable attendanceAttention and Focus:
• Ability to concentrate on a task over a period of time without being distractedCustomer Service and Team Orientation:
• Actively look for ways to help people, and do so in a friendly manner
• Notice and understand customers’ reactions, and respond appropriatelyCommunication Skills:
• Use and understand verbal and written communication to interact with customers and colleagues
• Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning:
• Ability to use math to solve a problem, such as calculating day’s supply of a prescriptionProblem Resolution:
• Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem
• Choosing the best course of action when faced with a complex situation with several available optionsPhysical Demands:
• Remaining upright on the feet, particularly for sustained periods of time
• Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area
• Lifting, scanning, and bagging purchased items
• Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
• Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items
• Extending hand(s) and arm(s) multiple directions to place, move, or lift items
• Precision control: able to adjust machines to exact positions
• Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Able to orally communicate information and instructions to colleagues and customers
• Occasional lifting of up to 20 lbs,; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects0 to 3 years work experience
EducationHigh School Diploma or General Equivalent Development (GED)Requisition Job DescriptionRequisition Job Description

Position Summary

Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we’re helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.

Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers.

The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.

Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you!

As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State’s Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career.

Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals!

Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certificationIf the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of ageIf the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency programAttention and Focus
o The ability to concentrate on a task over a period of time without being distracted
 Customer Service Orientation
o Actively look for ways to help people, and do so in a friendly manner
o Notice and understand customers’ reactions, and respond appropriately
 Communication Skills
o Use and understand verbal and written communication to interact with customers and colleagues
o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
 Mathematical Reasoning
o The ability to use math to solve a problem, such as calculating day’s supply of a prescription
 Problem Resolution
o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
o Choosing the best course of action when faced with a complex situation with several available options

PHYSICAL DEMANDS:Remaining upright on the feet, particularly for sustained periods of timeMoving about on foot to accomplish tasks, particularly for moving from one work area to anotherPicking, pinching, typing or otherwise working primarily with fingers rather than whole hand or armExtending hand(s) and arm(s) in any directionBending body downward and forward by bending spine at the waistStooping to a considerable degree and requiring full use of the lower extremities and back musclesExpressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accuratelyPerceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
 Visual Acuity:
o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
 Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects

Preferred Qualifications

Previous experience in a pharmacy, retail, medical, or customer service settingPrevious experience as a Pharmacy TechnicianPTCB National Certification

Education

High School diploma or equivalent preferred but not required.

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager. 

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to: 

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient healthFollowing pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillmentContributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problemsCompleting basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patientsRemaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the businessUnderstanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and securityDelivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccinesEducating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questionsMonitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirementsReviewing and collecting patient information; tracking and documenting for each applicable patientMonitoring and managing vaccine supplies

Required Qualifications:

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certificationIf the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of ageIf the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency programState-level licensure and national certification requirements vary by state

Essential Functions: 

Regular and predictable attendance, including nights and weekendsAbility to complete required training within designated timeframeAttention and Focus:Ability to concentrate on a task over a period of timeAbility to pivot quickly from one task to another to meet patient and business needsAbility to confirm prescription information and label accuracy, ensuring patient safetyCustomer Service and Team Orientation:Actively look for ways to help people, and do so in a friendly mannerNotice and understand patients’ reactions, and respond appropriatelyCommunication Skills:Use and understand verbal and written communication to interact with patients and colleaguesUtilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning:Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescriptionProblem Resolution:Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple optionsPhysical Demands:Be mobile and remain upright for extended periods of timeLift, scan, and bag itemsReach overhead; stretch or reach out with the body, arms, and/or legs to grasp itemsMove fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or armExtend hand(s) and arm(s) multiple directions to place, move, or lift itemsControl precision; quickly adjust machines to exact positionsStoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waistClose visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsOccasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accuratelyHave the ability to receive detailed information through oral communicationAny additional tasks as directed by Supervisor or Manager