Job Title: Pharmacy Technician
Job Description

Provide initial support for customer requests via telephone, email, or other available means of contact to the Support Center. Quickly assess the member's issue and provide first-level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.

ResponsibilitiesComply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.Complete work assignments and priorities by using policies, data, and resources.Collaborate with managers, co-workers, customers, and other business partners.Identify priorities, deadlines, and expectations, and carry out tasks.Communicate progress and information effectively.Determine and recommend ways to address improvement opportunities.Adapt to and learn from change, difficulties, and feedback.Essential SkillsRegistered Pharmacy TechnicianCustomer service experienceStrong computer skillsExperience with Microsoft OfficeCertified Pharmacy Technician (CPhT)Specialty pharmacy experienceMail order pharmacy experienceAdditional Skills & QualificationsExperience in a call center environment is a plusWillingness to learnAbility to execute and get resultsEthical behavior and compliance with company policiesAdaptability to changing work demandsWork Environment

Professional Call-Center environment. The pharmacy is open Monday to Saturday from 8am to 9pm, with a shorter shift on Saturdays and overnight shifts available. Training lasts for 3 weeks and is mandatory, with schedules from 9am to 6pm or 8am to 5pm. Post-training shifts can vary between 9am to 9pm, including 9-6, 11-8, and 12-9 shifts. Contractors receive a 1-hour lunch break, and no overtime or weekend shifts are required. The facility is closed on Sundays.

Pay and Benefits

The pay range for this position is $20.00 - $20.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kissimmee,FL.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.