Job Title: Pharmacy Technician
Department: Greater Rochester Independent Practice Association (GRIPA)
Location: 100 Kings Highway South, Rochester, NY
Hours Per Week: 40 hours
Schedule: Full-time, Days

This position will be employed by the Greater Rochester Independent Practice Association, INC. (GRIPA). GRIPA was founded in 1996 as a unique collaboration between hospitals and physicians, for the purpose of simultaneously improving the quality and efficiency of health care. This position will not be employed by Rochester Regional Health (RRH).
 

SUMMARY
The Pharmacy Technician is responsible for working hand-in-hand with a pharmacist to assist in improving quality of care, reducing costs, providing medication assistance related to medication adherence, completing medication histories, participating in follow-up calls to patients/providers, and assisting on projects related to improving the medication use process.  Requires collaboration with providers, care managers, other entities (insurance company staff, home health care providers, pharmacies) and other health care professionals at various sites of services.
 

RESPONSIBILITIES

Clinical Support

Reduce Pharmacy Costs:  With the assistance of a pharmacist, reduce pharmacy costs on identified high cost medications

Support outcome reporting related to medication cost initiatives

Follow-up calls:  Participate in follow-up calls to patients and healthcare providers

Follow-up calls to healthcare providers to obtain outcomes related to pharmacist’s interventions

Follow-up calls to patient to ensure medication changes have been implemented and to obtain objective information (blood glucose and BP values) for further optimization of medications by pharmacists

Medication Adherence:  Provide support for medication adherence by identifying barriers to adherence, assisting with improving medication affordability, assisting with medication reminders, linking to medication counseling, etc. Completion of medication financial assistance applications (i.e. EPIC, PAPs, etc.), as needed

Medication Histories:  Complete medication histories (in-home, telephonic) with handoff to another member of the care management team, as appropriate

Medication-use Projects:  Participate in projects related to the medication-use process with goals of improving quality of care and reducing costs

Learn and gain proficiency in applications and resources used in high cost drug and care management programs

Coordinate and collaborate with contracted entities including insurers, employer groups as well as key health system entities to drive positive outcomes

Employer contract initiatives:  Participation in employer contract specific initiatives in collaboration with the care management team

Community resources:  Knowledge of community resources available for medication management and ability to direct patients to participate in use of these resources

Perform other duties as assigned to support business needs including maintaining and updating GRIPA resources
 

Quality and Outcomes

Engage in performance improvement activities to promote quality care

Adherence to ethical, legal and practice standards of care management practice

Self-monitoring of quality metrics to promote positive population health outcome
 

Documentation and Reporting

Ability to use the EPIC EMR and other documentation software to manage the population and promote care team communication

Ensures timely and complete documentation following any patient and/or provider related contact per department documentation policy/procedure

Reports on successes as well as areas where there are opportunities of improvement
 

Professional Development/Education

Demonstrates ability to perform day-to-day activities, plan, and organize effectively

Adheres to all departmental policies, procedures and established standards

Participates in development and maintenance of professional competence as evidenced through attendance in continuing education programs (i.e. 5 continuing education hours annually through an accredited program)

Consistently present a professional image through personal interactions, phone manners, and appearance.

Provide culturally competent, patient-centered care with all encounters
 

Hard/Soft Skills

The ability to grow through change

The ability to prioritize and flexibly adjust throughout the day/week

A willingness and desire to work with a complex patient population and to work with clinicians throughout the health system

Advocate for patient, promoting self-advocacy

Appropriately escalate issues to other colleagues, as needed

REQUIRED QUALIFICATIONS:

2 years of pharmacy technician experience in a retail/community pharmacy or managed care setting

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.50 - $20.75

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.