Overview Flexible Full-time / .9 FTE / 72 hours biweekly Day shift, no weekends Mercyhealth Milton Cllinic Located in Milton, WI Able to accurately input patient information, insurance and Rx information into PFW. Order OTC and Rx and returns as needed using SMO. Displays thorough third party knowledge including specific requirements for successfully billing Rx's. Accurately prepares daily bank deposit. Maintains change fund balance and petty cash balances. Blister packing for group homes. Greets customers in a professional manner. Accurately enters sales into the cash register. Assists pharmacist with filling prescriptions. answers and forwards phone messages properly. Restock inventory, Rx supplies. Accurately files Rx's. Accurately processes refill prescriptions on PFW. Maintains a clean pharmacy. Deliveries to customers with proper payment collections. Performs other duties as assigned under the direction of the pharmacist. Responsibilities Essential Duties and Responsibilities Troubleshoots all insurance/Rx denials. Maintains petty cash and change fund balances. Mixes pharmaceutical preparations, fills bottles/blister packs with prescribed tablets and capsules, and types labels for bottles/blister packs. Assists Pharmacist to prepare and dispense medication. Receives and stores incoming supplies. Counts stock and enters data in computer to maintain inventory records. Processes records of medication and equipment dispensed to customer or hospital patient, computes charges, and enters data in computer. Cleans equipment and sterilizes glassware according to prescribed methods. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School Diploma or equivalent. Graduate of a pharmacy technician program preferred. One year of retail pharmacy experience preferred. Certification and Licensure Pharmacy Technician Licensure required Pharmacy Technician Certification Board (PTCB) or Certification through NHA required. Skills and Abilities Computer skills Good interpersonal skills Good interpretive/analytical skills for medication dosage calculations, etc. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to feel, finger, handle, or grasp items for fine motor skills; reach with hands and arms, and talk/ hear. Must be able to crouch or squat to reach items. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Level of Supervision Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt to routine situations. Supervises N/A