Pharmacy Technician Opportunity Job Description This position requires and you *MUST HAVE Texas License TSBP AND national cert PCTB . The role involves providing high-quality customer service and compassionate care to patients, processing live insurance claims, and assisting with copay assistance. The job offers a pay rate of $23/hr. Please ONLY apply if you have both certifications. Responsibilities + Handle inbound and occasional outbound calls + Provide strong interpersonal and customer service skills + Communicate effectively and compassionately with patients + Process live insurance claims + Make outbound and inbound calls to insurance companies, clinics, doctor staff, patients, and caregivers + Assist with copay assistance + Investigate the status of patient orders and reschedule deliveries if necessary + Input new insurance information for the new year + Manage a high volume of calls, averaging 300 calls per day between all agents Essential Skills + Pharmacy technician certificate + Pharmacy technician certification + Pharmacy technician license + Experience with prior authorization + Insurance knowledge + Call center experience + Customer service skills + Retail pharmacy experience Additional Skills & Qualifications + Minimum of 2 years of experience as a pharmacy technician + MUST HAVE Texas License TSBP AND national cert PCTB + Ability to handle high call volume and maintain efficiency + Strong attention to detail and accuracy + Ability to work independently and as part of a team Work Environment The work environment includes shifts from Monday to Friday from 10am-7pm CST, with flexibility required for either shift. Training consists of 3 weeks: the first week includes orientation and SOP training, the second week involves hands-on training, the third week includes performing tasks with trainer observation, and the fourth week involves working independently. The team currently handles an average of 300 calls per day among 90 agents. The role requires a professional attire and adherence to company policies Pay and Benefits The pay range for this position is $23.00 - $23.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Worth,TX. Application Deadline This position will be accepting applications until Jan 1, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.