Description:
\t\t\t\t\tThe Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry.
\t\t\t\t\tSkills:
\t\t\t\t\tPharmacy, Pharmacy technician certification, Cpht, Customer service, Pharmacy technician certificate
\t\t\t\t\tTop Skills Details:
\t\t\t\t\tPharmacy,Pharmacy technician certification,Cpht,Customer service
\t\t\t\t\tAdditional Skills & Qualifications:
\t\t\t\t\t•\tDemonstrates a working knowledge of all pharmacy rules and regulations•\tInterprets faxes, escripts, verbal, and written prescription orders•\tInputs all information into LifeFile System•\tCharges credit cards for orders•\tAnswers patient phone calls and provides excellent customer service•\tProcesses refill requests from patients and doctors’ offices•\tCalls patients about new prescriptions and IVR requests•\tCalls doctors for refill requests•\tMaintains compliance with Company and HIPAA patient confidentiality requirements•\tFollows all policies and procedures set forth by Company•\tPerforms other duties as assigned
\t\t\t\t\tExperience Level:
\t\t\t\t\tEntry Level
About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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