Job Title: Pharmacy Technician-Customer Experience
Job Description

The Customer Experience Technician is responsible for providing a superior customer experience and a supportive environment for optimal patient care. This role involves handling high volume phone calls, data order entry, verifying billing and shipping addresses, and managing mail order pharmacy orders. The technician will take inbound and make outbound calls, referring calls to pharmacists as necessary. The position averages 45-50 calls a day, refilling prescriptions and setting up orders in a call center environment.

ResponsibilitiesDemonstrate a working knowledge of all pharmacy rules and regulations.Interpret faxes, e-scripts, verbal, and written prescription orders.Input all information into the EMED system.Charge credit cards for orders.Answer patient phone calls and provide excellent customer service.Process refill requests from patients and doctors’ offices.Call patients about new prescriptions and IVR requests.Call doctors for refill requests.Maintain compliance with Company and HIPAA patient confidentiality requirements.Essential SkillsCustomer servicePharmacy technician license or Pharmacy Technician Trainee License with the ability to obtain a license within 90 daysProficiency in data entryCurrent CPhT CertificationRegistration with DORA as a licensed technician or provisional license1 year of customer service experienceCall center experienceFamiliarity with Microsoft Office products, data entry, email, and internet softwareAdditional Skills & QualificationsType at least 30 words per minuteFamiliarity with Microsoft Teams and Office 365High School Diploma or equivalentWork Environment

Fast growing holistic pharmacy with a large internal team. The work schedule is Monday to Friday, 8 AM to 5:30/6 PM, with one Saturday a quarter required from 8 AM to 12 PM, and never on major holidays. Training is from 8 AM to 4:30 PM for the first 4-6 weeks, after which the schedule will change to 9 AM to 5:30 PM. There is potential to move to an earlier schedule if preferred. The dress code is business casual or scrubs. The company has 128 employees, with a team of 30 people.

Pay and Benefits

The pay range for this position is $21.50 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Salt Lake,UT.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.