Pharmacy Technician - Customer Service

Job Description

The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will handle high volume phone calls and data order entry. The CXC Technician will support management in carrying out the mission of the company.

Responsibilities include demonstrating a working knowledge of all pharmacy rules and regulations, interpreting faxes, escripts, verbal, and written prescription orders, inputting all information into the LifeFile System, charging credit cards for orders, answering patient phone calls, and providing excellent customer service. Additional duties include processing refill requests from patients and doctors’ offices, calling patients about new prescriptions and IVR requests, calling doctors for refill requests, maintaining compliance with Company and HIPAA patient confidentiality requirements, following all policies and procedures set forth by the Company, and performing other duties as assigned.

Hard SkillsTech Trainee requiredPTCB strongly preferredExperience working in a Retail PharmacyCustomer service experienceCall center experienceSoft SkillsExcellent customer serviceAttention to detailEffective communication skillsJob Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Youngtown, Arizona.

Work Environment

Currently looking for 9:30-6pm working Monday - Friday. Compounding Pharmacy, closed door.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.