Overview Are you looking to enhance your skills in an exciting and innovative field and have a passion for helping others? We have a great career opportunity for you within Fairview Pharmacy Services’ Specialty/Mail Order department on our Diabetes Care Services Team. Join the largest health system based specialty pharmacy in the nation as a Pharmacy Technician Lead! In this role, you would work as part of a team to provide overall day-to-day training and guidance to the pharmacy technician staff in a call center environment. This benefits eligible position is a 1.0FTE (80 hours/2 weeks) on the day shift. Responsibilities Job Description This lead role acts as a subject matter expert and assists the supervisor in managing the workflow for a team that provides telephone and/or the processing of patient claims support to pharmacy patients, providers and pharmacies ensuring that patients are eligible for and receive prescribed medications in an accurate and timely manner via appropriate delivery methods. This includes managing prior authorization and other reimbursement requirements, patient tracking, customer service, patient education, issue resolution and/or escalation and ensuring claims are submitted correctly and paid by third party payers. Job Expectations include: Completing intake process for mail order, specialty, transplant and limited distribution pharmacy patients including new patient enrollment, insurance verification, medication refill and delivery schedule. Assisting in resolving any billing issues, obtaining prior authorization for medications as needed, verifying eligibility and escalating as appropriate. Under the direction of the pharmacist, receiving prescription/orders from patients, process manually or using the appropriate computer system and protocols in an accurate and timely manner in accordance with all legal, regulatory agency and Fairview requirements. Coordinating ordering, delivery of medications, supplies and equipment to patients and clinical areas as requested. Communicating directly with patient to assist them in awareness of their medications Qualifications Required Experience: One-year pharmacy customer service experience in a call center environment Three years’ experience as a pharmacy technician Required License/Certification/Registration: Registered Technician with Minnesota Board of Pharmacy Pharmacy certification with the Pharmacy Technician Certification Board. Other National Pharmacy Technician certification will also be accepted. EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status