**Primary City/State:** Chandler, Arizona **Department Name:** Specialty Pharmacy **Work Shift:** Day **Job Category:** Pharmacy Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today. Arizona is a year-round destination. Sunny skies and low humidity prevail 300 days a year across the state. From awesome natural wonders to culinary treats, tribal lands, vibrant cities, world-class resorts, renowned golfing and historic Western towns, there are some truly breathtaking moments to be had in the Grand Canyon State. As a **Pharmacy Technician Lead at Banner Health Corporate in Chandler,** you will provide training, support, feedback, and guidance for new all staff and current staff when warranted. You will follow up on complaints and escalated calls, and lead daily operations of the Specialty pharmacy team and assist in normal daily workflow to ensure operational goals are met. Experience in a Specialty pharmacy is preferred. **Your schedule will be Monday - Friday 8:30AM - 5PM.** Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. POSITION SUMMARY This position will coordinate workflow of all team members to ensure prompt and accurate resolution of all functions performed within their respective team of the pharmacy. Act as an educational resource to team members and work in close cooperation with other department leaders. Train and help onboard new staff as needed. Serve as a mentor and coach, identify and share best practices, demonstrate, advocate, and reinforce a positive team environment. Provide support to operations by assessing workflows and making recommendations for improvement. Continuously communicate with all pharmacy and associated departments including third party vendors if needed to optimize patient care and continuous pharmacy operations improvement. CORE FUNCTIONS 1. Lead daily operations of pharmacy team and assist in normal daily workflow to ensure operational goals are met. 2. Provide training, support, feedback, and guidance for new all staff and current staff when warranted. 3. Coordinate workload rebalancing and cross-training of pharmacy team across different required functions. 4. Ensure pharmacy team in assigned area is providing patient care that meets and exceeds the standards at Banner Health, contractual, regulatory and corporate compliance. 5. Implement and maintain medication access processes across multiple organizational departments. 6. Comply with all policies/procedures/regulatory requirements and perform other work assignments. 7. Delegate work assignments to pharmacy team and provide support as needed until desired results are achieved. Assist with patient escalations and resolution when needed. 8. Assist with maintaining a clean work environment and any other administrative duties as assigned by pharmacy leadership. MINIMUM QUALIFICATIONS Licensed and registered pharmacy technician in the state of practice, where applicable. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire. Minimum of 5+ yrs of healthcare and/or insurance/third party reimbursement experience required, in which 2+ yrs are as a Pharmacy Technician. Strong customer service focus, superior problem-solving abilities required. Proficiency in Microsoft Word, Excel, network, web-based and payer applications preferred. Ability to anticipate customer requirements and meet those needs in an appropriate and timely manner is required. Ability to prioritize organization requirements and track progress of multiple initiatives. PREFERRED QUALIFICATIONS Leadership experience preferred. Experience in healthcare processes, registration or customer service preferred. Prior experience in retail pharmacy or mail order as a pharmacy technician position preferred. Knowledge of governmental reimbursement rules and regulations preferred. Diagnosis Related Group (DRG) and Fee-For-Service (FFS) reimbursement methodologies preferred. Knowledge of third party payer edits preferred. Knowledge of commercial, Medicare B, Medicare D and Medicaid pharmacy rules and regulations preferred. Bi-lingual preferred. Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability