Job Title: Pharmacy Technician Trainee - Patient Access Job Description This position can be filled by either a pharmacy technician trainee or a certified pharmacy technician. You will be responsible for handling inbound and occasional outbound calls, providing excellent customer service, processing live insurance claims, and assisting with copay issues. Your role will be crucial in ensuring patients receive their medications on time and with the correct information. Responsibilities + Handle inbound and occasional outbound calls with strong interpersonal and customer service skills. + Communicate effectively and compassionately with patients. + Process live insurance claims efficiently. + Make outbound and inbound calls to insurance companies, clinics, doctor staff, patients, and caregivers. + Assist with copay assistance and address inquiries regarding insurance information. + Investigate and provide updates on the status of patient orders. + Reschedule deliveries if necessary. + Input new insurance information for patients as needed. + Ensure meaningful follow-up with patients, completing 20-25 patient assignments per day. Qualifications + Pharmacy technician certification or trainee license for Texas (TSBP) + Experience with prior authorization and insurance processes preferred. + Customer service skills. + Experience in a call center environment. + Familiarity with retail pharmacy operations. Additional Skills & Qualifications + Recent graduates or trainees with internship experience are encouraged to apply. + Candidates with a lapsed pharmacy technician license will also be considered. Start Dates : 11/19, 12/3 & 12/10 Shifts : M-F 9-6p/ 10-7p CST •Training: M-F 9am – 6pm CST 1st week orientation / then day or 2 of SOP 2nd week hands on training sitting with them. 3rd week they would do and the trainer observing. 4th week work independently Location: Keller, TX About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.