ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

Reports to the Manager or Director of Pharmacy. No direct reports.

POSITION SUMMARY

Responsible for primary functions of a pharmacy technician: data entry, prescription fulfillment, packaging/shipping, customer service, and maintenance of pharmacy operations. Additionally, specialty pharmacy technicians perform outbound refill calls to patients, perform appropriate assessments, and triage to pharmacists if issues arise.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Telephonic customer service working with patients, physicians, insurance companies, pharmaceutical manufacturers, patient assistance programs, and others as applicable.

2. Assist the pharmacist to prepare and dispense medications.

3. Receives, stores, and inventories drug order and supplies.

4. Performs data order entry, insurance billing, and fulfillment of specialty medication.

5. Performs customer service functions and maintains cash drawer with accuracy.

6. Shipping completed orders to patients and prescriber offices.

7. Participates in departmental performance improvement activities.

8. Participates in e-learning activities.

9. Works proficiently within pharmacy workflow software systems.

10. Maintains ongoing knowledge, understanding, and continuing education of related disease states and medications pertinent to specialty pharmacy.

11. Other duties as assigned.

Specialty Pharmacy Specific Duties:

a. Works proficiently within pharmacy and specialty workflow software systems.

b. Specialty Pharmacy-Completing and submitting prior authorization forms with great attention to detail and accuracy.

c. Specialty Pharmacy-Gather proper information and completing patient assistance applications.

d. Assisting pharmacist with patient refill reminder and documenting appropriate clinical information per diagnosis.