Job Profile Summary 

This role focuses on providing pharmacy related services in a hospital or retail setting.  In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances.   A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that supervises para-professional employees.  Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This position will work under the general direction of a Pharmacy Manager. This position is responsible for the oversite of the Pharmacy Technicians to support safe, timely and accurate pharmacy operations. This position leads the technician team by providing training, maintaining schedules, managing workflow and task prioritization, and ensuring compliance with regulations and best practices. In addition, plays a vital role in maintaining high standards of patient care.

Job Description

Minimum Qualifications:

1. Registered Pharmacy Technician with the Massachusetts Board of Registration in Pharmacy.

2. Nationally Certified with Pharmacy Technicians Certification Board (PTCB) and in good standing.

3. Three (3) years of related experience as a pharmacy technician.

Preferred Qualifications:

1. Previous experience in leadership or management.

2. Five (5) years of related experience as a pharmacy technician.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general natures of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Supervises and provides leadership to a team of pharmacy technicians, including hiring, training, discipline and evaluating performance.

2. Coordinates schedule to ensure smooth workflow and efficient operations.

3. Participates in quality improvement initiatives and in-service programs.

4. Provides effective direction, guidance, and leadership to support effective teamwork, motivation and cross-coverage of job responsibilities.

5. Supports operations as needed (Sterile compounding, non-sterile compounding, prior authorizations, medication dispensing etc.).

6. Participates in pharmacy and interdisciplinary committees and workgroups.

7. Maintains collaborative, team relationships with peers and colleagues to effectively contribute to the achievement of goals and to help foster a positive work environment.

8. Coordinates training and serves as key trainer for new pharmacy technicians and/or pharmacy interns.

9. Communicates job expectations to staff, monitor compliance with those expectations and provide mentoring, coaching, and counseling as necessary.

10. Collaborates with the Pharmacy Manager and/or other Pharmacy Leadership to achieve the goals of the department.

11. Drafts educational materials for presentation.

12. Takes the lead on identification of issues and analyzes for possible issues themes or issue consistencies.

13. Serves as a “Player/Coach” in this role to expand and develop the pharmacy technicians with the pharmacy team.

14. Meets with pharmacy technicians to discuss status of activities/programs, arising issues, and provides resolution guidance.

15. Works with Pharmacy Technicians to plan and coordinate procedures and systems, as well as devise and implement ways to streamline processes.

Physical Requirements:

1. Ability to walk and stand 90% of the day and to occasionally lift up to 30 pounds.

2. Frequent reaching and grasping below, at, and above shoulder level.

3. Pushing and/or pushing non-motorized equipment (e.g., carts, IV rolling rack, and medication rolling racks, etc.) weighing 40 to 60 pounds. 

4. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard.  

5. Ability to see medications, computer screen, and reports.   

6. Work sometimes includes meetings outside of normal business hours.

Skills and Abilities:

1. Ability to work in a fast-paced environment.

2. Relationship-building skills to foster effective working relations across the pharmacy team and leadership team.

3. Superior communication and organizational skills and high level of attention to detail.

4. Project and resource management skills.

5. Creative thinking and problem-solving skills.

6. Ability to manage multiple priorities and meet deadlines.

7. Ability to understand the importance of and respect for the confidentiality of all patient information in accordance with applicable standards and regulations.

8. Proficiency in Microsoft office applications, including Excel, PowerPoint, and Word.

9. Ability to take on new projects and guide to completion with little direction.

10. Ability to assist with presentations and communications on various pharmacy operations topics.

11. Knowledge of integrated health networks and health plan drug formularies.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.