POSITION SUMMARY: Collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems. Follows rigorous patient identification protocols for all ages and complexity of patients. May perform EKG’s. Services patients at any assigned location including Patient Service Centers, Clinics, and Nursing Homes and performs Home Draws. Exercises excellent judgment, problem-solving and customer service skills. Must be flexible and able to work independently as well as part of a team. May be required to take on call responsibilities. **SUPERVISION AND DIRECTION EXERCISED** **:** None **MACHINES AND EQUIPMENT USED** **:** Standard office equipment, including desktop computers. Hospital and Laboratory information systems and other software as needed. Phlebotomy equipment including needles and vacutainers. Basic laboratory equipment such as centrifuges. **TYPICAL DUTIES** **:** 1. Patient Registration (30%). Greets and pleasantly interactions with patients. Verifies patient demographic/insurance information and reviews physician order. Reconciles issues with patient or physician’s office, documents and updates computer systems. Uses multiple computer systems to complete patient and billing registrations, including conversion of diagnostic verbiage to billing codes, accurate interpretation and entry of tests, as well as generation of accurate labels. 2. Specimen Collection (30%). Follows patient identification and order verification protocols prior to collection of the specimen. Performs safe venipuncture, heel or finger sticks, and directs the collection of other specimens such as throat cultures, urine and stool following all age specific and procedural protocols as well as infection control and safety protocols. Labels all specimens according to protocols. 3. Preanalytical Processing (10%). Performs processing of specimens including centrifugation, aliquoting, and preparation for transport including computer logging, packaging and appropriate prioritization actions for specimen integrity. 4. Operational Support (15%). Maintains supplies. Places orders following PAR level guidelines, receives and rotates stock according to expiration date. Maintains cleanliness and neatness of site. Monitors and maintains equipment, including daily temperature documentation, disinfection, sharps management, and performance of maintenance and inspections. Troubleshoots issues. 5. Administrative support (10%). Answers phone and verbal customer inquiries, providing routine as well as technical information. Takes initiative to resolve all customer needs. Participates in all Quality Assurance monitors and initiatives, including data collection and statistics. 6. Performs EKG’s following all laboratory and infection control processes (5%). 7. May be reassigned as needed and without prior notice to work at varied locations. Has capability to travel to locations. **QUALIFICATIONS** **:** High School degree or equivalent with six months of phlebotomy experience, or graduation from a phlebotomy training program; or an equivalent combination of education, experience or certification. Valid driver’s license or reliable daily transportation. Knowledge of medical terminology/anatomy and customer service experience a plus. **NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ Apply for Job + Careers + Sign In + New User **Location:** Strong Memorial Hospital **Full/Part Time:** TAR **Opening:** **Schedule:**