Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Performs a variety of functions in central processing, laboratory office and clinical areas including patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned. Location: 680 Centre Street, Brockton, MA Department: Laboratory This is a Per Diem position Responsibilities: + Register patients as required + Order appropriate laboratory testing as requested by providers + Receive specimens individually or by batch into the LIS + Batch specimens to secondary locations as required + Process specimens for both in-house and reference laboratory testing according to testing requirements + Ensure specimens are collected, stored and processed according to testing requirements + Cancel and request new samples when integrity is compromised + Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner + Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process + Perform add-on testing as requested ensuring appropriate specimen requirements are followed + Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens + Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately + Clarify all unclear orders prior to collection or processing + Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person + Assist callers with questions or direct them to appropriate resource + Fax patient results according to laboratory policy + Provide excellent customer service to patients, physicians and other healthcare providers + Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner + Communicate issues or significant events to both management and incoming shifts + Follow up on events with patients and/or healthcare providers and document appropriately + Maintain work area stocked, neat, clean and in orderly condition at all times. + Must wear facility provided identification badge. + Consistently adheres to established Laboratory and Hospital policies for Universal Precautions, Chemical Hygiene and Safety procedures. When handling blood and/or body fluids, Personal Protective Equipment (PPE) is utilized + Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. 1. Commit to recognize and respect cultural diversity for all customers (internal and external). 2. Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed. + Perform other duties as assigned BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE: + Ability to handle multiple priorities + Ability to make decisions and use independent discretion + Ability to work alone and with others; + Ability to work in a busy, loud environment; Education/Experience/Licenses/Technical/Other: + Education: High School Education or equivalent required. + Experience: Experience in medical terminology, customer service and patient registration. Post High School education in business or liberal arts desirable. + Certification/Licensure: Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required. + Software/Hardware: Meditech, Lattice