Responsible for performing venipuncture on donors for plasmapheresis and is primarily responsible for the safety and care of the donor during the plasmapheresis process under the direction of Center Manager. Operates within the scope of EU Guidance on Good Manufacturing Practice and FDA cGMP 21CFR. Essential Job Functions Every effort has been made to make your job description as complete as possible. However, that in no way states or implies that these duties/responsibilities are the only duties you will be required to perform. The omission of specific duties/responsibilities does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Core · Self-introduction to donors prior to phlebotomy and understand their health requirements. · Performs Haemonetics Autopheresis setup and programming with understanding of alarm signals during operation, shut down, and in the event of power failure. · Performs phlebotomy procedures in accordance with SOPs, to include arm preparations, collection volumes, restarts, and cell loss procedures. · Monitors the safety and care of the donor during the plasmapheresis process. · Maintains alertness for donor reactions and assists with reactions and notifies appropriate Medical Staff, as needed. · Performs test sample collection and identification, including NAT testing protocols. · Maintains equipment calibration, standardization, and cleaning schedules according to SOPs. · Reports damaged/faulty equipment to management/supervisor. · Ensures the donor floor is properly stocked with supplies and soft goods. · Provides a high level of customer service and strives to meet all production goals. · Performs prompt and competent response to donor complaints, reactions, or deferrals. · Ensures accurate recording of (i) donor data in the electronic donor information management system as outlined in the SOPs; and (ii) incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. · Facilitates donor flow throughout the plasma collection center with a sense of urgency, minimizing wait time by working carefully and efficiently and alerts management of donor flow issues. · Follows all SOPs and regulatory policies and procedures, including the employee handbook. · Responsible for remaining current on SOPs changes. · Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures. · Explains plasma collection center policies & rules, educates new donors on the use of therapeutic products made from plasma, donation process, tests performed, proper nutrition, donor fee structure, bonuses, center promotions, and any other information pertinent to the donor. · Prepares plasma collection center for audits by maintaining a clean, efficient work environment times and ensure sufficient operating supplies. · Maintains data integrity and confidentiality of all personnel, donor, and plasma collection center information. Managerial / Supervisory N/A General Must be able to execute all terms and conditions set forth in the KEDPLASMA Employee Handbook, including, but not limited to: · Work in a safety-conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. · Comply with company Global Code of Conduct and company’s policies and procedures and all the applicable regulations. · Maintain a dependable attendance record and adhere to standards of cleanliness, grooming, hygiene, and dress code. · Attend and participate in scheduled training, educational classes, and meeting(s) in a timely manner as instructed by supervisor/manager. · Cooperate with department personnel, as well as other center staff to ensure services can be adequately maintained to meet the needs of the donors. · Meet with supervisor/manager on a regular basis to assist in identifying and correcting problem areas and/or improving services. · Complete all assigned tasks in a timely manner as instructed by supervisor/manager. · Adhere to work schedules in completing and performing assigned tasks. · Promote KEDRION Values: Together as One; Care; Integrity; Sustainable Impact; and Courage. · Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment. · Interact in a tactful, diplomatic, and humanistic manner with donors, visitors, and co-workers to provide a safe, efficient, and caring environment which ensures the self-respect, personal dignity, physical safety of each donor and center guest. · Treat donors, visitors, and co-workers with courtesy, respect, and dignity. · Perform any miscellaneous duties or work assignments, as required. · Center management, donors, employees, auditors, inspectors, vendors, corporate staff, and visitors. Education, Qualifications & Experience · High school diploma, or equivalent, required. · Phlebotomist Certification preferred (required in California). · Minimum of one-year Phlebotomy experience preferred. · Minimum 24 months experience for Phlebotomist II required. · Customer service experience in a medical office, retail store, blood or plasma collection center preferred. Physical Requirements Work is primarily light in nature, with exerting up to 50lbs of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Use of fingers to type and / or enter numbers on keyboards, keypads, etc. along with grabbing object(s). Additionally includes, reaching, handling, talking, hearing, bending, stooping, and walking. Involves sitting, standing, and walking most of the time. Working Conditions · Primarily inside with well-lighted and well-ventilated areas. · Exposure to Blood Borne Pathogens. · Periodic exposure to an environment with a temperature of -40°C for short periods of time