Job Overview: This position serves as a liaison for an extensive variety of laboratory customers. The responsibilities include procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, TJC, and CAP guidelines, and may involve performing EKGs on outpatients. Additionally, this position involves making and receiving telephone calls to/from customers, gathering required data for service and billing, answering questions, and resolving issues. It also requires completing documentation to meet OIG compliance guidelines, including accurate interpretation and transcription of physician orders and LIS/HIS order entry. The role may also include receiving incoming specimens, entering patient demographics and test orders using LIS/HIS systems, labeling specimens, and distributing them to the proper lab departments for testing.

Work Hours:

Part Time - 40 hours bi-weekly Evening shift Weekend and Holidays rotation

Job Requirements:

High School Degree or GED Phlebotomy certification preferred No equivalent experience in lieu of degree 1-2 years experience in Phlebotomy

Working Conditions:

Climbing: Occasionally Concentrating: Consistently Continuous Learning: Frequently Hearing (Conversation): Consistently Hearing (Other Sounds): Consistently Interpersonal Communication: Consistently Kneeling: Occasionally Lifting <10 Lbs: Consistently Lifting 50+ Lbs: Rarely Lifting 11-50 Lbs: Frequently Pulling: Occasionally Pushing: Occasionally Reaching: Consistently Reading: Consistently Sitting: Consistently Standing: Consistently Stooping: Occasionally Talking: Consistently Thinking/Reasoning: Consistently Use of Hands: Consistently Color Vision: Consistently Visual Acuity (Far): Consistently Visual Acuity (Near): Consistently Walking: Consistently
 

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community