Job Overview:
The primary role of this position is to serve as a liaison for a diverse range of laboratory clients. The incumbent will procure quality specimens from patients of all age groups—adults, geriatrics, pediatrics, and infants—for diagnostic testing in accordance with CLIA, TJC, and CAP guidelines, and may also perform EKGs on outpatients. Additionally, this role involves making and receiving phone calls from customers, gathering necessary data for service and billing, addressing inquiries, and resolving issues. Responsibilities include completing documentation to meet OIG compliance guidelines, which includes accurately interpreting and transcribing physician orders and performing LIS/HIS order entry. The role may also require the receipt of incoming specimens, entry of patient demographics and test orders into LIS/HIS systems, labeling of specimens, and distribution to appropriate laboratory departments for testing.

Location: Bethesda Butler Medical Center

Work Hours:

Full-time, 72 hours bi-weekly Day Shift Weekend and holiday rotation

Job Requirements:

High School Diploma or GED Phlebotomy certification preferred No equivalent experience in lieu of degree 1-2 years of experience in Phlebotomy

Job Responsibilities:

Adhering to safety, confidentiality, and sample integrity processes and protocols Documenting all information within expected timeframes Ensuring specimen integrity through accurate patient identification, data collection, and specimen handling Tackling complex tasks as requested and taking initiative when necessary Recognizing the importance of accuracy in the collection process and completing all work accurately and in a timely manner

Working Conditions:

Climbing: Occasionally Concentrating: Consistently Continuous Learning: Frequently Hearing (Conversation): Consistently Hearing (Other Sounds): Consistently Interpersonal Communication: Consistently Kneeling: Occasionally Lifting (<10 lbs): Consistently Lifting (50+ lbs): Rarely Lifting (11-50 lbs): Frequently Pulling: Occasionally Pushing: Occasionally Reaching: Consistently Reading: Consistently Sitting: Consistently Standing: Consistently Stooping: Occasionally Talking: Consistently Thinking/Reasoning: Consistently Use of Hands: Consistently Color Vision: Consistently Visual Acuity (Far): Consistently Visual Acuity (Near): Consistently Walking: Consistently

 

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community