Job Overview:

We are seeking a dedicated individual to serve as a liaison for a diverse array of laboratory customers. The role involves procuring high-quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing, adhering to CLIA, TJC, and CAP guidelines. Additionally, the position may involve performing EKGs on outpatients. The successful candidate will handle telephone communications with customers, gather required data for service and billing, respond to inquiries, and resolve issues. Compliance with OIG guidelines is essential, including accurate interpretation and transcription of physician orders and LIS/HIS order entry. Other duties include receiving incoming specimens, entering patient demographics and test orders using LIS/HIS systems, labeling specimens, and distributing them to the appropriate lab departments for testing.

Location: Bethesda Medical Arrow Springs 100 Arrow Springs Blvd., Lebanon, OH 45036

Work Hours:

Part-time, 40 hours bi-weekly Day shift Monday - Friday and every other Saturday from 7:00 AM to 12:00 PM No work on Sundays or Holidays

Job Requirements:

High School Diploma or GED Phlebotomy certification preferred No equivalent experience in lieu of degree 1-2 years of experience in Phlebotomy preferred

Job Responsibilities:

Adhere to processes and protocols ensuring safety, confidentiality, and sample integrity Document all required information within expected timeframes Ensure specimen integrity by obtaining patient identification and accurate data collection Undertake complex tasks as requested and show initiative when needed Emphasize accuracy in all steps of the collection process and complete all work promptly

Working Conditions:

Climbing - Occasionally Concentrating - Consistently Continuous Learning - Frequently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs - Consistently Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Frequently Pulling - Occasionally Pushing - Occasionally Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Consistently

 

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community