Overview Draws blood from patients and processes specimens. Performs laboratory/radiology clerk duties as assigned. Required to work alternate shifts, weekends, and holidays. Performs other duties as assigned. Responsibilities Essential Duties and Responsibilities Greets patients and performs phlebotomy to collect blood specimens. Identifies and labels specimens accurately. Accessions specimens, processes specimens and delivers to the appropriate laboratory section. Performs blood glucose monitoring. Assures appropriate documentation in all aspects of laboratory testing to meet regulatory requirements. Responds to questions from physicians and nurses regarding laboratory testing. Performs laboratory/radiology clerk duties to include answering the telephone, releasing lab and x-ray orders form EPIC, and order entry in LIS of orders from non-Mercy physicians. May be asked to participate in teaching and training. Keeps work area clean and organized. Assures adequate inventory of supplies. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or general education degree (GED). Prior phlebotomy experience desired. Certification and Licensure Phlebotomy Certification (PBT) or eligible for certification through an accredited organization required within 90 days. Approved CPR or BLS certification required within 90 days. Skills and Abilities Ability to work independently and under pressure Good communication/interpretive/oral/written skills Good analytical and mathematical skills Demonstrates attention to detail Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk and hear. The employee is frequently required to walk; sit and reach with hands and arms; stoop, kneel, crouch, or crawl and smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include close vision and color vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Level of Supervision Some independent judgement is required, but alternatives are limited by standard practices or procedures. Supervises N/A Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.