**Employment Type:** Full time **Shift:** Day Shift **Description:** **POSITION PURPOSE:** Phlebotomists are responsible for collecting blood specimens from patients of all age groups in a timely and accurate manner using appropriate venous, arterial or capillary technique. All specimens are collected strictly following all related policies and procedures. As the face of the laboratory, phlebotomists maintain professional behavior and technical skills at all times demonstrating well developed customer service skills. **Details:** **Your best life. Our one purpose.** At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility. **What we offer:** We care about your well-being, both physical and mental, which is why our benefit package includes: + Wellness programs + Education reimbursement + Personalized health insurance plans including dental and vision + Paid time off + Long- and short-term leave + Retirement planning + Life insurance coverage **What you will do:** + Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. + Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. + Performs other duties consistent with purpose of job as directed. + Prioritizes and organizes the collection of blood and other approved diagnostic specimens based on Stat, expedite, timed and routine testing criteria with minimal supervision. + Accurately identifies patients prior to collection of specimens using two patient identifiers as established by laboratory policy and appropriately labels and accessions these specimens. All data is recorded as required neatly and accurately. + Collects blood specimens and other approved diagnostic specimens based on the orders received and obtains appropriate specimens following established laboratory protocols. + Uses developed scripts for specified patient interactions. + Ensures delivery of the collected specimens to the processing area as soon as possible to maintain specimen quality and to obtain optimal test turnaround times. + Knows the requirements of blood specimens to be obtained thru the use of the Clinical Laboratory Testing Manual or other appropriate testing manuals. + Correctly performs testing, quality control and documentation as directed, if applicable. + Cleans and stocks the phlebotomy carts/trays and drawing rooms, maintaining a neat and orderly workplace. + Adheres to all laboratory policies and procedures. + Observes and enforces Safety and Infection Control policies and procedures. Assists in the corrective action of any hazards that may exist. + Maintains confidentiality with all information. + Demonstrates a high level of customer service skills when interacting with patients, their families and all clients. + Actively participates in phlebotomy/lab meetings. + Serves on UCL and Hospital committees as requested. + Participates in the orientation and training of new phlebotomists/staff. + Performs related responsibilities as required or directed. + Possesses basic working knowledge and use of the Laboratory Information System and the Hospital Information System. **What we are looking for:** + High school diploma or GED required. + Previous experience or training not required. + Completion of certified phlebotomy course preferred but not required. + Communicates effectively with coworkers, management and with other healthcare professionals. + Demonstrates quality customer service skills when interfacing with clients. Demonstrates professionalism and teamwork. + Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter. + Accountability - Holds self and others accountable for behaviors and results. Takes responsibility for own work and supports others in accomplishing their work. Is open, honest, and ethical and complies with all policies, procedures, laws and regulatory requirements. Takes ownership for providing solutions to problems and demonstrates sound judgment in decisions and actions. + Continuous Learning - Pursues learning and self-development on an ongoing basis. Demonstrates the appropriate knowledge, skills, and abilities in their given field. Proactively takes responsibility for learning about trends, changes, continuing education and certifications as required by the job. Seeks feedback on strengths and areas for improvement. + Effective Communication - Practices open, honest, and respectful communication to achieve mutual understanding. Asks questions and practices active, supportive listening to understand diverse perspectives. Conveys information in a way that invites feedback and is respectful of others. + Patient/Customer Focus - Creates effective solutions for the needs of patients, fellow employees, and guests. + Positive Relationships - Builds and strengthens relationships to successfully achieve organizational results. Works well with others within and across departments to achieve positive results. Interacts effectively with people of different backgrounds, cultures and perspectives. Maintains the self-confidence and self-esteem of others. + Quality/Process Improvement/Patient Safety - Seeks to make “what is” better and embraces needed change. Practices openness to new processes and technologies. Works in a collaborative way to implement new ideas, methods and processes that improve quality and patient safety. Proactively seeks to improve team performance. **MercyOne Eastern Iowa** provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton (https://www.mercyone.org/location/mercyone-fulton-family-medicine) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois. + MercyOne Dubuque Medical Center (https://www.mercyone.org/dubuque/find-a-location/) + MercyOne Dyersville Medical Center + MercyOne Elkader Medical Center (https://www.mercyone.org/location/mercyone-elkader-medical-center) + MercyOne Clinton Medical Center With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region. **Our Mission:** We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities. **Our Core Values:** + Reverence + Commitment to Those Who are Poor + Safety + Justice + Stewardship + Integrity **Our Vision:** + We will be the most trusted health partner for life. **Our Actions:** **As a Trinity Health colleague, I will:** + Listen to understand. + Learn continuously. + Keep it simple. + Create solutions. + Deliver outstanding service. + Own and speak up for safety + Expect, embrace and initiate change. + Demonstrate exceptional teamwork. + Trust and assume good intentions. + Hold myself and others accountable for results. + Communicate directly with respect and honesty. + Serve every person with empathy, dignity and compassion. + Champion diversity, equity and inclusion. **Our Promise:** + We Listen. + We Partner. + We Make it Easy. MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law. **Our Commitment to Diversity and Inclusion** **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran