* GENERAL SUMMARY * Clinical Responsibilities: Perform venipunctures and skin punctures competently and expediently; enters or retrieves test orders in the laboratory information system; instructs patients on how to properly collect urine and other specimens; processes specimens for testing in-house and for reference lab testing. Other responsibilities include phone calls, result query, printing/faxing, and assist with other laboratory related duties as assigned. * FUNCTIONAL DUTIES AND RESPONSIBILITIES * Phlebotomy * Understands process to identify test requirements. * Uses laboratory information system for test ordering. * Verifies information and tests ordered via the information system against requisitions, and clarifies questions with provider's offices or nursing departments when necessary. * Has working knowledge of standing order process. * Adjusts approach to patients and families in accordance with age group. * Consistently draws blood competently and expediently with as little patient discomfort as possible. * Is able to obtain blood samples from patients of all ages whether outpatient or inpatient. * Supports and reassures patients during procedures. * Follows lab procedure for patient identification and labels samples accurately. * Uses a combination of verbal communication with inpatients along with the mobile laboratory information system barcode device, to retrieve orders and print labels at the patient bedside, ensures positive patient identification. * Prioritizes STAT orders, scheduled orders, and outpatients. * Accurately and expediently processes specimens delivered to the lab. * Assists in training new phlebotomists/aides, as assigned by Supervisor or Director. * Lab Aide: * Assists Medical Technologists as necessary. * Knows how to print patient demographic sheets to send to reference lab when required. * Processes specimens for reference labs. * Understands the different tubes and labeling requirements for each reference lab. * Knows how to complete paperwork for each reference lab. * Knows how to determine specimen requirements for tests sent to each reference lab. * Bags and stores specimens at appropriate temperatures for reference lab tests. * Has specimens ready for courier pickup at scheduled times. * Maintains training for IATA Specimen packaging and shipping. * Clerical / Administrative: * Answers phone calls professionally and politely. * Knows how to place calls on hold and transfer calls as necessary. * Understands when to answer questions and when to refer callers to a technologist or supervisor. * Uses laboratory information system for result query and report printing. * Knows how to use the hospital information system to fax results. * Requests supplies when low. * Understands which patient services are to be charged venipuncture charge. * Reviews requisitions for order entry accuracy, following established protocol. * Safety, Quality Control & Compliance: * Adheres to current documentation standards and policies. * Releases results only to authorized individuals. * Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. * Follows standard precautions at all times. * Discards sharps into a rigid sharps container. * Uses personal protective equipment appropriately and when needed. * POSITION REQUIREMENTS * Knowledge / Skills / Abilities * Prior phlebotomy experience or completion of approved phlebotomy program required * Experience * Education * High School graduate or equivalent * 12-18 months experience * Phlebotomy or Medical Assistant certificate preferred * BLS Certification (obtained within 3 months of hire.) * Area of Interest:Allied Health/Clinical; * Work Status:Mon-Fri w/weekend rotation; * Job ID:5390 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.