Job Summary Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well asCorporate values and codes of excellence. Essential Functions + Coordinates all support area needs for the laboratory, as well as all Lab/Path Assistant functions. + Role models and acts as a resource to others related to duties of assigned support area. + Establishes service priorities, work routines, work flow patterns, and monitors work flow to ensure prompt and efficient delivery of services. May be required to serve at multiple SH locations during a given shift (Site dependent) + Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services. + Facilitates quality monitoring activities of support staff. + Coordinates all scheduling which may include payroll editing. + May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions, forensic drug testing, point of care testing and other pertinent laboratory specialties. + May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity, appropriateness of specimen and volume, accurate test orders and test information. Qualifications + Required High School Diploma or equivalent + Preferred Associate's Degree health care related field + 3 years of relevant experience laboratory support services, customer service, or related Required + CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or + CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred + CRT-Phlebotomy Technician - NHA National Health career Association preferred How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings Primary Location SITE - Ludington Hospital - 1 Atkinson Dr - Ludington Department Name Lab - Ludington Employment Type Full time Shift Variable (United States of America) Weekly Scheduled Hours 40 Hours of Work Days Worked Weekend Frequency CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.