ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

Phlebotomist reports to department leader with no direct reports.

 

POSITION SUMMARY

Performs routine and special blood specimen collection for all age specific patients. 

 

ACCOUNTABILITIES – All Essential to the Role

Collects products or specimens for basic procedures and may perform point-of-care testing using proper techniques. Follows strict principles of asepsis and antisepsis. Assists in the care of the patient prior to, during and after specimen collection. Determines, from like samples, combinations of tests and the associated acceptable minimum volumes.  Knowledgeable of pre-analytic variables, which may affect specimen analysis. Familiar with test synonyms and abbreviations, and cross-referencing tests to specimen types. Utilizes laboratory computer information system to include all work aides and shortcuts within the system. Utilizes quality assurance data to enhance the services rendered by the section. Recommends changes in procedures to address quality issues and provide customer/patient satisfaction. Performs and documents quality control procedures. Acts as a resource and is a liaison between phlebotomy staff and Laboratory /Point of Care Team. Cross trained in defined core job functions and patient care departments. Routinely perform difficult specimen collections, such as re-draws and misses. Assists in the training of new associates or students. As needed, performs all pre-analytic tasks associated with sample preparation including, but not limited to, centrifugation, decanting, and specimen packaging. Maintains established hospital and departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control. Complies with requirements of accreditation and regulatory agencies by attending mandatory in-services and continuing laboratory education and participating in continuous quality improvement. Maintains and upgrades personal professional development. Maintains appropriate par levels and organizes supplies and equipment in work areas as assigned. Notifies appropriate associate when re-order levels are reached, and equipment needs to be repaired. Maintains protocols and procedures for excellent patient care and follows guidelines for infection control management.  Demonstrates good teamwork.  Willingly accepts adjustments to assignments and adapts willingly to changes in workflow and processes.  Provides excellent customer service incorporating ProMedica’s core values.  Performs other duties as directed or assigned.