Job Overview:

Performs phlebotomy functions and non-technical duties in areas including the hospital laboratory, outpatient and off-site services.

Job Requirements:

Graduate of an approved technical, professional, or vocational program
Basic Life Support for Healthcare Providers (BLS)
Up to 1 year experience current venipuncture

Job Responsibilities:

Accurately identifies patient by using two identifiers; ask patient to state name and date of birth. Selects correct patient chart in EMR. Correctly labels all samples with patient's full name and date of birth after confirming with patient. Achieves zero mislabelings.
Collects quality samples using proper venipuncture techniques to eliminate hemolysis, insufficient specimen volume, and other problems that can lead to recollects or inaccurate results (e.g. elevated potassium). Responds to patients complications (e.g. fainting, bleeding at venipuncture site, etc.)
Refers to Lab website or consults with Lab Support Services staff to determine correct collection requirement. Accurately processes samples (e.g. centrifuges properly, places on ice, protects from light, etc.) Prepares samples for courier pickup and transport; calls Lab for stat pickups as requested by office or required for specimen stability. Ensures specimens are in lockbox if courier will arrive after hours.
Interacts professionally with patients and coworkers. Understands role as a representative of the office. Organizes work to minimize patient wait times. Keeps draw area neat, organized and stocks with adequate supplies. Discards expired collection supplies.
Interacts professionally with patients and coworkers. Understands role as a representative of the office. Organizes work to minimize patient wait times. Keeps draw area neat, organized

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently 
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community