Overview Plans, directs and coordinates technical activities of laboratory staff in addition to performing clinical laboratory duties. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned. Responsibilities Essential Duties and Responsibilities Collect patient specimens Utilize the Information System to receive patients, order and collect samples, test results, answer questions from nurses and physicians, document quality control activities and produce reports required to perform job tasks. Confirms accuracy of patient sample identification prior to performing analyses; evaluates specimen quality and identifies when unacceptable. Documents information concerning quality of specimen, impact of sub-optimal specimens on test values. Initiates recollection procedure as indicated. Perform waived and moderate and high complexity lab tests as defined by CLIA 42CFR493. Analyze test results prior to release of information to chart for validity and accuracy. Recognizes subtle yet significant problems which occur with testing methodologies. Troubleshoots suspect test results using technical knowledge and experience. Implements corrective action when inaccurate, inappropriate findings/results/reports are identified. Assure that designated turnaround times for results are met and that critical results are appropriately reported and documented. Perform quality control and proficiency testing procedures as defined by policy. Interpret and troubleshoot quality control results to ensure accurate and precise test results. Perform preventative maintenance, advanced troubleshooting and calibration of laboratory instrumentation. Performs method and instrument evaluation and implementation. Investigates/resolves technical issues Participates on interdepartmental committees or teams Teaches students and trains new partners. Reviews quality control results, submits data to peer review organization and makes necessary adjustments for area of specialty. Assures enrollment in appropriate proficiency testing programs, administrates proficiency testing program according to regulatory standards and assures acceptable performance. Develops effective orientation checklists and training protocols for partners. Assures initial and annual tech competency checklists are completed according to policy. Prepares and delivers partner performance evaluations and skill/competency checklist. Evaluates new methods, procedures and equipment. Assures compliance with regulatory standards and represents lab during accreditation surveys. Serves as a technical resource to medical staff, system laboratories and other departments. Maintains appropriate supply level of inventory to assure smooth operation of department. Recommends capital purchases during budget process including quotations and rationale for purchase. Keeps current with developing technology and changes in the laboratory industry. Maintain competency in current procedures and gain competency for new methods implemented. Demonstrate leadership qualities that include directing the flow of work, sound and accurate judgment in problem resolution, and the ability to provide constructive criticism that results in improved workflow. Acts as a General Supervisor in the absence of the General Supervisor to include scheduling, ordering supplies and problem resolution for issues that cannot wait until the technical consultant returns. Takes ownership of the department; Identifies areas for improvement and makes suggestions to General Supervisor; Possesses ability to resolve issues Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent required with a minimum of 4 years' experience in a laboratory setting. Associate Degree in Medical Laboratory Science preferred. Certification and Licensure ASCP Certification preferred. Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. While performing the duties of this Job, the employee is frequently required to stand; use hands to finger, handle, or feel. The employee is required to talk, hear and smell. The employee is occasionally required to walk; sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Level of Supervision Must be able to work independently with minimal supervision. Supervises Directly supervises the laboratory staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work.