As a Payment Processing Representative, you will be responsible for processing payments for government/municipality customers and resolve any issues to ensure customer satisfaction.

• Process inbound calls to the point of resolution; effectively and accurately handle customer payment inquiries, complaints, and requests for payment information.
• Maintain strong, open communication with co-workers, Supervisors, Managers, and other departments.
• Strive for excellence in customer satisfaction by providing courteous service to all internal and external customers.
• Answer varied questions regarding Certified Payments operations from customers.
• Encourage open communication by listening attentively and actively.
• Obtain and forward information to other Certified Payments departments and sales associates as needed.

Basic Qualifications:
Education and Experience: HS/GED and 0 years
• Prior customer service and technical troubleshooting experience in a call center environment is required.
• Bankcard industry experience preferred, but not required
• Experience informing clients, superiors, peers, and direct reports based on their information needs.
• Knowledge of computer software systems including Microsoft Outlook and Microsoft office applications.


Preferred Qualifications:
Education and Experience: HS/GED and 0 years

• Bilingual (English/Spanish) is preferred.

• Compelling and articulate speaker with the ability to present information in a clear and concise manner to a variety of audiences.
• Excellent customer service and communication skills, both verbal and written.
• Maintains careful attention to detail, completing multiple or repetitive task, and demonstrates a commitment to accuracy and quality.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Highly productive with minimal guidance or supervision.
• Ability to work independently in a multi-task environment, as well as part of a team.
• Solves problems by gathering information and evaluating options.

• Track record of maintaining quality standards for the team and implementing quality processes.
• Manages time effectively and prioritizes completing tasks to meet deadlines.
• Has excellent attendance and completes quality work on time.
 

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.