Welcome page Returning Candidate? Log back in! Phone Repair Technician Location : City Knoxville Location : State/Province (Full Name) Tennessee Zip 37919-4828 ID 2024-15715 Category Other Cellular Sales

Phone Repair Tech

 

Classification
Non-Exempt

 

Reports to

Regional Director

 

JOB DESCRIPTION

 

Summary/Objective
The Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.

 

Essential Functions

 

Manage, track, and order parts inventoryTag and label incoming POs—setting cost and MSRPManage tools and supplies needed for repairsTroubleshoot/diagnose/repair phones, tablets & other small wireless electronicsMarketing/advertising the repair center to acquire businessManage repair tickets to ensure repairs are done in a timely mannerEnsure quality customer service experienceCustomer communicationsSetup and organization of the repair center for efficiencyDesign the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer

 

Competencies

Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.Attention to Detail: Taking responsibility for a thorough and detailed method of working.Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Supervisory Responsibility
This position has no supervisory responsibilities.

 

Work Environment
This job is in a store/retail environment.

 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to perform repetitious hand/eye movement.Must be able to sit for long periods of time.Must be able to stand for long periods of time.Must be able to lift up to 15 lbs.Must be able to lift up to 30 lbs.Must be able to lift up to 50 lbs.Must be able to use a ladder.Must able to drive and meet the driver approval standards of the company.

 

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

 

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

 

Travel
1 – 10%

 

Required Education and Experience

High School Diploma Equivalent

Preferred Education and Experience

2 year degreeMaster Technician CertificationPractical Motherboard Repair CertificationMicro Soldering Certification

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.

 

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.