Phone Technical Support By  Posted January 15, 2025  In Phone Technical Support2025-01-152025-01-15/wp-content/uploads/2018/02/white-tws-circle-left.pngHamilton-Ryker/wp-content/uploads/2018/02/white-tws-circle-left.png200px200px 0 Email This Job Location: New Braunfels, Texas | Type: Temp to Hire | Job #397092 |

Priority Personnel is currently hiring a Phone Technical Support Representative for a security device manufacturing company located in New Braunfels, TX.  Applicants MUST be able to read & interpret blueprints, schematics, and trouble shoot electro-mechanical products. 

Work Schedule: Mon-Fri/8am-5pm 

Pay rate: $19.36/hour

Duties include but are not limited to:

Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to ensure proper operation of company products. Provide technical and sales customer support services for security products over the phone and electronically. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars. Routinely observe operational performance and install of security product and updates when necessary to increase product knowledge and technical skills. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management, returns, replacements or repair personnel. Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with security products. Reads and works with drawings, process sheets, operations manuals, schematics and work orders. Test and repair electronic boards, parts, hardware and other manufactured security products using hand tools and power tools and machinery. Ship product parts under warranty and for repairs or lost items to customers Attends, sets-up demos and actively participates during tradeshows. Provides on-site/off-site product training to vendors, sales dealers, staff, etc… Maintains logs and reports; customer phone, repair, inventory logs/reports ect… Evaluates and critiques installation instructions and new products for continuous improvement and communicates identified opportunities to supervisor. Follows established procedures, work instructions and operational controls implemented by client to comply with all applicable legal requirements Follows safe working practices and properly wears personal protective equipment. Performs other duties as directed.

Preference/Requirements:

Associates degree in electronics and/or help desk support technician with windows desktop certification (MSCDST Microsoft Certified Desktop Support Technician) and three-years related experience; or an equivalent combination of education and/or related experience and willingness to learn through on-the-job training. Knowledge of electronic principles, concepts and testing procedures Knowledge of Microsoft Office, Knowledge Tree, Windows, VM Ware Skill in using electronic testing equipment, measuring devices and small hand tools Skill in trouble shooting electronic and hardware products

Apply online at prioritypersonnel.com.

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