Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax is looking to hire a Physical Security Operations Center Analyst to work within the Physical Security Operations Center (PSOC) in Alpharetta, GA. The Analyst will be part of a team that provides 24-hour monitoring and response of technology and physical security systems. The role is to detect, analyze, and alert others regarding any condition impacting the company’s assets, business, or personnel.

This resource should be local to Atlanta and will be required to work from the following Equifax office location - Alpharetta

Corporate Return To Office expectations:  Onsite weekly requirements - Due to the nature of Corporate Security, this resource must be able to work in office with flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts.

What you’ll do

The main goal of the PSOC Analyst position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and internal investigators, and disseminate information for priority matters

This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization

Actively and consistently support all efforts to simplify and enhance the customer experience

Initiate incident management for incidents under the authority of Corporate Security

Receive information on multiple platforms, assess a situation to ensure pertinent requirements are gathered, and make informed decisions quickly to initiate appropriate actions during stressful situations

Communicate with security leaders to coordinate the initiation of incidents in case management system

Document information and actions taken in case management system

Support security personnel by providing additional information through research of internal and external systems

Prepare and disseminate security products at the request of security leaders

Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems

Provide direct and indirect support to security personnel as needed throughout the duration of the event

Monitor access control systems and surveillance cameras and investigate alarms and incidents

Monitor external open source platforms for physical security threats to company assets and initiate incident management when appropriate

Support all business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not

Conduct special projects and assignments in support of the PSOC and Security Operations

Monitors various methods of communication to include email, chat, and phone; engages with internal and external customers

Analyzes technical situations and escalates based on set requirements 

Provide technical support for a range of server platforms 

Initiates Incident reporting and collaborates with Incident Managers for timely resolution

Monitors and performs basic troubleshooting for network and server environments

Perform other duties as requested

What experience you need 

Proficient computer usage with Google Suite (G Suite) environments and Windows based programs

Strong customer service skills and ability to multitask in a fast paced and quickly changing environment

Strong documentation and verbal communication skills

Research, writing, and critical thinking skills

Requires high level confidentiality and security awareness

Able to work flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts

What could set you apart

Prior experience with physical security, access control, video surveillance, and intelligence monitoring applications

Fluent bilingual or multilingual speaker, specifically Spanish

Ability to be patient and teach skills and processes to remote locations

Prior experience compiling high-level situation reports

Prior experience working in a 24-hour operations center, security control room, or 911 dispatch center

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-GA-Alpharetta-JVW3

Function:

Function - Security Governance and Compliance

Schedule:

Full time