**Overview** The Operations Support Specialist (OSS) provides direct patient care support under the supervision of a licensed PT/OT or PTA/COTA (as allowable per state statutes), as well as prioritized administrative support to ensure seamless clinic workflow and operations. Within the clinic, this role enables licensed clinical staff to focus on patient care and treatment; thereby improving their efficiency and productivity. The role is optimized across the district, providing flexibility for Clinic Operations to mitigate predictable volume fluctuations (e.g. due to seasonality). Job Summary Entry point into role, requires high degree of supervision and instruction by clinical staff Core Duties * Provides patient care support under direct supervision and prescription by licensed clinician, including exercise set up/adjustment, instruction and monitoring; providing prescribed Home Exercise Program (HEP) and set up/delivery of clinical modalities * Provides flexible coverage across the district * Manages and facilitates patient scheduling, intake, check in processes; * Facilitates effective ISE conversion across the district coverage pod, advising directly with the CD * Responsible for point of service (e.g. copay) collection * Maintains clinic cleanliness aligned with protocols * Keeps clinic stocked appropriately with needed supplies * The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Minimum Education Required Associates Degree in related field; or High School diploma and 2 or more years as a PT aide or technician, or 2 or more years in sports performance/training Preferred Health care or core sciences Min Experience Required: None Preferred: Previous experience in a physical therapy outpatient setting Knowledge Skills and Abilities Knowledge/experience in exercise form/instruction Strong customer service skills and communication skillsMust be mobile in-market Licenses and Certifications:Required: None * Physical Requirements- Clinical Frequency Scale Strength Work Pattern N = Never Sedentary Full-Time S = Seldom (1% ? 10%; up to 1 hour) Light Part-Time O = Occasional (11% ? 33%; 1 ? 3 hours) Medium Seasonal F = Frequent (34% ? 66%; 3 ? 6 hours) Heavy Hours Per Day C = Constant (67% ? 100%; Not Restricted) Very Heavy Days Per Week Job Demand Frequency Activity Description % Time N S O F C Sitting Providing therapy, completing patient notes, computer work, talking on the phone Standing Manual therapy Walking Demonstrating exercises to patient Job Demand Frequency & Weight Activity Description N S O F C Lifting Floor ? Waist 51-100 lbs. 11-50 lbs. lbs. 0-10 lbs. Demonstrating exercises to patient Lifting Waist ? Shoulder 31-50 lbs. 11-30 lbs. lbs. 0-10 lbs. Demonstrating exercises to patient, moving and restocking supplies and equipment Lifting Shoulder ? Overhead 16-25 lbs. 6-15 lbs. lbs. 0-5 lbs. Demonstrating exercises to patient, moving and restocking supplies and equipment Carry Distance/Surface 51-100 lbs. 11-50 lbs. lbs. 0-10 lbs. Demonstrating exercises to patient, moving and restocking supplies and equipment Pushing/Pulling Distance/Surface 51-100 lbs. 11-50 lbs. lbs. 0-10 lbs. Demonstrating exercises to patients, moving and restocking supplies and equipment Job Demand Frequency Activity Description N S O F C Perform Work on Ladders Climb Stairs Demonstrating exercises to patient Twisting at Neck Demonstrating exercises to patient Twisting at Waist Demonstrating exercises to patient Stooping/Bending Demonstrating exercises to patient Squatting/Kneeling Demonstrating exercises to patient Crawling Demonstrating exercises to patient Job Demand (Left/Right/Both) Frequency Activity Description N S O F C Reach Waist to Shoulder Manual Therapy on a patient Work Above Shoulder Demonstrating exercises to patient Keyboarding Wrist Flexion/Extension Handle/Grasp Forceful Grasp Fine Finger Manipulation Hand Controls Foot Controls Repetitive Motion Vibratory Tasks ? High Vibratory Task ? Low Job Demand Frequency Activity Description N S O F C Talking communicating with patients and co-workers Hearing communicating with patients and co-workers Visual ? Near Acuity ability to see patient files, computer screen, etc. Visual ? Far Acuity Visual ? Depth Perception Visual ? Color Discrimination Visual ? Accommodation Visual ? Field of Vision Environmental Conditions Frequency Activity Description N S O F C Exposure to Weather Extreme Cold Extreme Hot Wet and/or Humidity Proximity to Moving Mechanical Parts Physical Therapy equipment Exposure to Explosives Noise Intensity (see scale below) 3-4 1 = Very Quiet 2 = Quiet 3 = Moderate 4 = Loud 5 = Very Loud Atmospheric Conditions Exposed Heights Exposure to Electricity Exposure to Toxic/Caustic Chemicals Exposure to Radiation **Virtual Employee?** No **Salary Range** $18.83-$21.33 per hour **Location/Org Data : Dept Number** 7175 **ReqID** _2025-23813_ **Job Locations** _US-WA-Mercer Island_ **Job Category** _Outpatient Rehab - Clinical Support Staff_ **Pay Class** _Full Time_