Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interact with medical staff members to discuss needs of patients and alternative levels of care. Provide consultation to case management staff regarding complex clinical issues and advises on next steps. Provide feedback to attending and consulting physicians regarding level of care, length of stay, and quality issues.Chair the utilization review/management committee, actively participates in defining operational strategic objectives for the Utilization Management Program and serve as the liaison to other medical staff committees that interface with the utilization review/management committee. Assist with the evaluation of the hospital's Utilization Management Program, including annual review and revision of the hospital's UR plan.Contacts physicians to resolve delays and achieve positive outcomes and ensures physician accountability for efficient patient care management. Communicates to medical staff leaders (e.g., department chairs, medical directors and other attending physicians as necessary) relevant findings of physician's performance when patterns of clinical outcomes demonstrate undesirable variation.
SERVICE ESSENTIAL FUNCTIONS
Create strategies to enhance hospital and post-acute interdisciplinary efforts for maximizing patients/family outcomes. Serve as an advocate for case management services and clinical documentation. Collaborate with medical staff in the development and measurement of performance standards involving patient care and utilizations of resources to achieve optimal outcomes.Round on the patient care units, and throughout the hospital, to identify opportunities, to impact resource utilization and manage length of stay (e.g., outliers, medical management practices, problematic patient/family dynamics).Provides support and assists Clinical Documentation Specialists and Coders on an ongoing basis by addressing specific documentation issues encountered by CDSs/Coders, including noncompliant physicians. Determines the ¿focus¿ of presentations of clinical examples regarding documentation opportunities and specifics based on quarterly trends and presents this information in department meetings.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Act as consultant and resource to attending/responsible physicians regarding their decisions relative to appropriateness of hospitalization, continued stay and use of resources in length of stay management. Use InterQual criteria and document patient care reviews, decisions, and other pertinent information per hospital/case management and clinical documentation policies policy.Review issues identified by case management department to ensure appropriate follow-up, recommends improvement initiatives as needed and makes referrals to appropriate department chairs as necessary.Determine if standards of quality care, as defined by the hospital's Medical Executive Committee are met.Seek additional clinical information from the attending and consulting physicians as required to make effective level of care determinations, and in doing so, recommends and requests additional, or more complete, medical record documentation to support such determinations.
FINANCE ESSENTIAL FUNCTIONS
Review medical records identified by case managers, or as requested by other members of the healthcare team, in order to assist with the identification and management of denials. Make suggestions related to resource utilization and service management.Actively participate in the hospital's claim denial process, including, but not limited to, responding to denials from payers on a concurrent basis; authoring denial letters as needed on retrospective denials; and determining to what extent denied cases will be appealed. Review cases that indicate need for issuance of a ¿hospital notice of non-coverage¿.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSMaintain knowledge of current state, federal, and CMS regulations, DNV requirements, and guidelines on case management, utilization review, and clinical documentation.Provide ongoing education to physicians and other providers on the link between ICD-10 and clinical terminology to improve understanding of severity of illness, risk of mortality and DRG assignments of their individual patient records, as these relate to individual physician/provider scorecards and collective (e.g. division, department, entity specific) quality profiling and reimbursement. Education may include department or division meetings, individual provider meetings, articles in entity-specific newsletters and other communication vehicles as identified/developed.Provides education to physicians and other clinicians related to regulatory requirements, appropriate utilization of alternate levels of care and community resources. Works with physicians to facilitate referrals across the continuum of care. Facilitates, mentors, educates other physicians regarding payor requirements and lnterQual Criteria and CMS guidelines for medical necessity.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Graduate of accredited medical school
WORK EXPERIENCE
Five years recent experience in clinical practice. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
MD - Physician - State Licensure -- Unrestricted medical license in the State of Texas ANDActive practitioner KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesAbility to foster positive medical staff relations and work effectively with all healthcare disciplines.Demonstrates understanding and knowledge of utilization management, clinical documentation, and state and federal healthcare regulations.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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