The Physician Relations Consultant serves as a conduit between physicians and clinicians and their practices and the hospital. By building collaborative relationships, the Physician Relations Consultant works to achieve growth for the Regional Health Ministry (RHM), clinical service lines and the Accountable Care Organization/Clinically Integrated Network (ACO/CIN), in alignment with the organization's strategic plan. Under direction of Strategy/Business Development, and in partnership with RHM Senior Leadership, Marketing, the Chief Medical Officer, the Medical Group Provider Services (MGPS) leader and the CIN Executive, the Physician Relations Consultant will implement plans of action to increase physician satisfaction and raise awareness of services available within the ministry. The Physician Relations Consultant will work toward physician engagement and retention with the RHM and ACO/CIN through open dialogue and in-person visits with both affiliated (both employed and private practice) and non-affiliated physicians in the assigned service area. The Physician Relations Consultant will serve as the primary liaison with physicians and their practices: advocating for physicians and their practices with the RHM and ACO/CIN administration, identifying business opportunities, aligning with other departments/services/experts, elevating and ensuring resolution of questions and barriers to business, and disseminating information. The Physician Relations Consultant is responsible for two-way communication with practices and will coordinate with others who visit practices, in order to achieve an integrated approach to building trusted relationships and mutually effective partnerships with physicians and practice staff.
MINIMUM QUALIFICATIONSMust possess a comprehensive knowledge of Physician Relations, as normally obtained through a Bachelor's degree in Business, Healthcare Administration, Marketing or related field from an accredited college or university, and minimum of five years of progressive experience in healthcare working with physicians and healthcare leaders, including senior management. Master's degree preferred.
Ability to develop proactive partnerships with physicians, practice managers and staff, peers, senior leaders and other stakeholders.
Highest level of interpersonal and business communication skills (verbal, written, and presentations) to interact and influence people at all levels within the organization. Demonstrated ability to effectively and clearly communicate and present information to senior management, boards, and medical staff leadership with the highest level of professionalism.
Self-motivator, self-director, and employer of strong project management skills with the ability to analyze data and connect rounding activity to outcomes with measurable results and to meet PRC productivity expectations set by manager.
Ability to problem-solve and execute initiatives. Ability to use judgement to determine steps to resolve issues and involve others appropriately and as instructed to ensure focused efforts on targeted and prioritized initiatives..
Sensitivity to physician practice issues and time constraints. Adheres to high standards of follow-through on issues.
Proficiency with or ability to learn clinical information systems and data analytics supporting PRM (Physician Relationship Management tools). Advanced knowledge of Microsoft Office Products required, with a particular emphasis on Word, PPT, and Excel
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of the RHM.
Must demonstrate a keen attention to detail, exceptional active listening skills, and be results-oriented. Preferred experience in healthcare business development and sales with a foundation in clinical and hospital operations.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSMust be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel locally to the various physician practices and facilities. (75% of time).
Must possess the ability to comply with RHM policies and procedures.
Pay Range ($36.02 - $54.02)
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.